QA LEAD BPO Industry
hace 2 semanas
Oferta Laboral: Quality Lead
¿Te apasiona impulsar la excelencia operativa y asegurar la mejor experiencia del cliente?
Buscamos un
Quality Lead
para fortalecer nuestro equipo y garantizar el cumplimiento de los más altos estándares
Principales Funciones
- Implementar buenas prácticas y estándares de calidad según los lineamientos del cliente.
- Diseñar y ejecutar planes de acción para la mejora continua de procesos e indicadores.
- Analizar resultados para identificar oportunidades de mejora junto a las áreas involucradas.
- Optimizar el desempeño de los agentes mediante la actualización de procesos y herramientas.
- Evaluar y desarrollar las habilidades del equipo de analistas de calidad.
- Mantener comunicación constante con la operación para alinear estrategias y acciones.
- Ser el punto de contacto principal entre el cliente y OTD en temas de calidad.
- Asegurar el cumplimiento de políticas internas y externas del área de calidad.
- Presentar resultados y auditorías para definir planes de mejora conjunta.
- Realizar ejercicios de calibración y mantener un programa de monitoreo efectivo.
- Cumplir con las políticas de seguridad de la información y gestión de calidad.
Oferta Laboral
- Salario base: $ COP
- Bonificación por desempeño: Hasta $ COP mensuales
- Contrato: Indefinido
- Modalidad: 100% presencial (site: Connecta 80)
- Horario: 42 horas semanales (Onboarding: horario variable . Posterior: Martes a Sábado, 10:00 a.m. – 7:30 p.m.)
Requisitos
- Mínimo 6 meses de experiencia como Quality Lead.
- Manejo de indicadores como NPS y Conversión.
- (Deseable) Experiencia en campañas de chat.
¿Listo para liderar la calidad y marcar la diferencia? Postúlate y crece con nosotros
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