Collections Supervisor

Job Summary

Our mid-sized law firm in Los Angeles is currently seeking a successful Collections Supervisor professional with law firm experience. The Collections Supervisor will be responsible for managing and overseeing the collection of outstanding accounts receivable from law firm clients. You must have strong leadership and  communication skills possessing a strong understanding of legal collections and industry, and the ability to safeguard financial information with discretion. 

Key Responsibilities

Supervision and Leadership: Lead and mentor a team of accounts receivable staff (8) ensuring they are able to accomplish the Accounts Receivables Team objectives.

• Drive revenue by resolving missed payments, updating financial records, and effectively supervising staff engaged in similar activities.
• Reach collections objectives by selecting, orienting, training, assigning, scheduling, communicating job expectations; planning, monitoring, appraising job contributions.
• Implement production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
• Exceed collections financial standards by providing interim reporting to direct reports and supervisors.
• Identify opportunities to streamline processes and improve efficiency with contributions during monthly meetings for protocol updates.

Collection Strategies: Implement strategies to minimize uncollected debt and maximize cash flow including payment plan negotiations. KPIs Include: Collected amount, number of calls, average handle time.

• Monitor client contact by representatives via phone, email, text, and mail to follow up on overdue payments and resolve any billing issues.
• Track trends of non-payment; negotiating and resolving conflicts; expediting payment.
• Oversee the collections cycle referring dispute resolutions to customer service and thorough follow up.
• Manage accurate records of all collection activities, including client communications and payment agreements.

Financial Reporting: providing regular reports on collection activities, outstanding balances, and progress towards collection goals

• Monitor and manage accounts receivable daily  to ensure timely collection of outstanding balances against monthly collection plan.
• Maintains financial security by adhering to internal accounting controls.
• Prepare and communicate regular financial reports and forecasts related to accounts receivable performance. 

Collaboration

• Work closely with the legal, billing, and cash application departments to address any discrepancies or issues related to client accounts.

Location

• Remote in Latin America

Compensation

• $800 to $1000 USD biweekly + bonuses.

• Bachelor's degree in accounting, finance preferred or equivalent experience.
• 5+ years of Collections experience.
• Business to consumer collections experience.
• Bi-Lingual English/Spanish (required).
• 3+ years management experience.
• Utilize Clio, Ringcentral, Heymarket, Zoho.
• Leadership, management, and team-building skills.
• Strong communication and negotiation skills.
• Strong Excel and data entry skills.
• Integrity, discretion, and respect for confidentiality and privacy.
• Proficiency in accounting/collections software Google Suite.
• Excellent organizational, documentation and time management abilities.
• Analytical skills.
• Ability to handle sensitive information with confidentiality.
• Ability to receive payments in USD via PayPal.