Bilingual Technical Support Analyst

hace 2 días

Bogotá, Bogotá D.E., Colombia ScotiaTech A tiempo completo

Purpose

Contributes to the overall success of the 24x7 Global Systems Operations Centre ensuring specific individual and team goals, plans,

initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in

compliance with governing regulations, internal policies and procedures.

Accountabilities


• Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems

and knowledge.


• Responsible to consistently meet/exceed user expectations for the delivery of critical batch processes and monitoring across

all geographies and lines of business. These activities may include (but are not limited to) managing individual work in

progress limits, assisting in the facilitation of incident management bridges and communications, performing recovery

procedures as well as performing alert/incident monitoring within the approve enterprise incident SLA.


• Required to monitor the operations of various workload automation and monitoring tools according to documented

procedures as well as critical services and infrastructure components across the enterprise. These duties include approving

and setting up manual scheduling, assisting in the identification of root cause for failed jobs/processes and performing

corrective action for application/infrastructure alerts to ensure service level agreements are met. This position requires

extensive attention to details given the potential customer and monetary impact that can result from a failure to adhere to

procedures and best practices.


• The Global Systems Operator is expected to have a strong customer service mindset as it applies to the monitoring of the

Bank's online applications across all geographies. This focus is to ensure that the applications are consistently operating

within the Bank's documented Service Level Agreements. The individual is expected to have a technical understanding of the

Bank's various environments across business lines and must have the ability to adapt and embrace constantly changing

technology.

Education / Experience

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent work experience.


• +6 months technical or operations based work experience


• Ability to work in a fast-paced environment and adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.


• Excellent verbal and written skills are essential to ensure incidents/problems are understood and documented accordingly.


• Excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently


• Ability to focus on timelines and Service Level Agreements to ensure they are achieved while working in an operations environment where potentially multiple issues are occurring

  • Technical Support Analyst

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    SGS is the world's leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.Descripción del empleoTheTechnical Support Analyst (IT005)provides advanced technical support...

  • Technical Support Analyst

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo $5.000.000 - $12.000.000

    Descripción de la empresa SGS is the world's leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide. Descripción del empleo The Technical Support Analyst (IT005)...

  • Technical Support engineer

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completo

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...

  • Technical Support engineer

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...

  • Technical Support

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Nearshore Business Solutions A tiempo completo

    Technical Support Specialist (Tier 1, 2, and 3)OverviewWe are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently...

  • Technical Support Analyst I

    hace 4 días

    Bogotá, Bogotá D.E., Colombia CSG A tiempo completo

    Hi, I'm Martha Garces, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.We are looking for aTechnical Support Analystwho will be responsible for helping to identify, document and execute operational requirements or tasks which feed the business cycle, providing quality assurance, continuous improvement...

  • Tier II Technical Support Team Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Owner A tiempo completo

    Why we are looking for youWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team. If you love solving complex problems, developing others, improving systems, and driving operational excellence, this role is for you.The Tier II Support Team Lead will guide a small but...

  • IT Support Analyst

    hace 4 días

    Bogotá, Bogotá D.E., Colombia ScotiaTech A tiempo completo

    At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our newIT Support AnalystWhat will you do?Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communications infrastructure, data channels, voice...

  • Technical Support

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Technical Support

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia ScotiaTech A tiempo completo

    At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our newTechnical Support Associate.What will you do?To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue...