VIP Customer Support QA Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Growe A tiempo completo

Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

  • Evaluate chats, emails, and calls handled by VIP Customer Support Agents and VIP Account Managers, ensuring every interaction meets the company's quality standards;
  • Identify mistakes, gaps, and strengths across VIP CS/AM communications with a meticulous and structured approach;
  • Provide clear, constructive, and actionable feedback to agents—supporting them with insight, clarity, and empathy;
  • Work closely with the VIP Trainer to develop Performance Improvement Plans and follow up on growth areas;
  • Align with VIP CS and VIP AM teams to ensure understanding of current processes, SOPs, and quality expectations;
  • Flag urgent or risk-sensitive cases to Management when necessary;
  • Contribute ideas to enhance communication flows, service quality, and the overall VIP experience;
  • Perform detailed QA tasks that require consistency while still leaving space for creativity, judgment, and ownership.

Experience you'll need to bring:

  • Advanced English and Spanish proficiency (written and spoken);
  • At least 1 year of experience in QA Customer Support or Account Management;
  • Experience working with customer communication tools such as Intercom and Unitalk (or similar);
  • Background in Gambling/Betting or strong sports knowledge is considered a plus;
  • Comfortable preparing feedback, evaluations, and structured assessments.

It's a perfect match if you have those personal features:

  • Strong attention to detail and a systematic approach;
  • Excellent communication and feedback-giving skills;
  • Solid problem-solving mindset;
  • High level of self-organization, responsibility, and proactiveness;
  • Ability to work independently while collaborating with multiple teams.

We offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;
  • Global Medical Coverage;
  • Growth Opportunities;
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
  • Performance-Driven Rewards;
  • Dynamic Work Environment.

Apply, and let your growth journey begin.

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