Product Support Analyst

hace 2 semanas


Colombia Remote Sabre A tiempo completo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
 

Role and Responsibilities
 

  • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions

  • Develop and maintain positive customer relations by delivering outstanding customer service

  • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. 

Qualifications and Education Requirements
 

  • Experience in providing customer support

  • Advanced  English communication (Oral and Written)  

  • Strong customer service focus and problem-solving ability required

  • Good computer software skills and Internet capabilities

  • Ability to work independently as well as in a team

  • Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.

#LI-Remote#LI-BP2

  • Colombia Sabre Airline Solutions Inc. A tiempo completo

    Product Support Analyst page is loaded## Product Support Analystlocations: Colombia Remotetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and...

  • Product Owner Analyst

    hace 6 días


    Remote, Colombia, Colombia Blossom A tiempo completo

    Job DescriptionJoin BlossomWe are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a proactive Product Owner Analyst (English level B1+ required) to join our team. If you are passionate about product development, agile methodologies, and bridging the gap between business and technology,...

  • Product Support Analyst I

    hace 2 semanas


    Colombia CSG A tiempo completo

    CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on-site locations here. **Primary Responsibilities** - Performs in-depth troubleshooting and analysis on L1 call types, with a focus on resolving...

  • Billing Analyst

    hace 1 semana


    Remote, Colombia, Colombia Blossom A tiempo completo

    Job DescriptionJoin BlossomWe are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones. We are building the...


  • Colombia Quorum Business Solutions A tiempo completo

    **Senior Technical Support Analyst** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services...

  • Reporting Analyst

    hace 2 semanas


    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Position Overview We are seeking a Junior+ Reporting Analyst to support the Transportation and Logistics teams by performing data analysis, maintaining databases, and providing actionable insights.  This role will involve working with coding, data visualization, and data warehouse tools to ensure accurate reporting, continuous improvement, and...


  • Remote (Colombia) AspenView Technology Partners A tiempo completo

    About the roleIntealth is seeking a nearshore Information Security Analyst to support its growing security operations following the launch of the MyIntealth platform. This role is designed to augment a lean internal security team by providing reliable, day-to-day security operations and engineering support, helping the organization scale securely without...

  • Technical Support Analyst

    hace 2 semanas


    Colombia CSG A tiempo completo

    Remote, Colombia At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer...


  • Remote, Colombia Lean Solutions Group A tiempo completo

    Description Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate...


  • Chapinero, Distrito Capital de Bogotá, , Colombia Talent Match A tiempo completo

    ¿Quieres hacer parte de una compañia dedicada a servicios financieros? TE ESTAMOS BUSCANDO ​Requirements Trading Application Support Analyst Ubicación: Norte de Bogotá Requisitos - Profesional en carreras de tecnologia da la información (Ing sistemas, Ing software, Ofimatico) - Postgrado en ramas afines al sector IT (No excluyente) - Nivel de Ingles...