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Client Service Coordinator
hace 3 semanas
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Client Service Analyst
Location:
Colombia, Bogota Hybrid
Responsibilities
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
- Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
- Coordinate cross functional planning and execution for internal and client projects.
- Recognize and connect the needs of the client with the products and solutions.
- Track critical metrics to measure progress against quality initiatives.
- Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
- Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.
Required Skills
- Excellent written and verbal English.
- Ability to form strong working relationships across internal and external stakeholders.
- Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
- Mid to strong Excel usage for data maintenance.
- Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
- Experience with data validation, and the ability to independently problem solve and pursue the steps required for resolution.
- Organizational and time management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
- Ability understanding and creating reports and dashboards.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
