Customer Service Representative
hace 2 semanas
About us:
Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible.
We build technology that helps Canadians build credit, save money, and access lending products without unnecessary friction. Our platforms allow customers to apply and manage their finances online, by text, or over the phone, making the experience convenient and flexible.
Since launching in 2014, Spring has grown into one of Canada's largest fintechs, with over 250,000+ product originations across credit-building products, personal lending, and mortgage solutions.
We're a fast-growing, product-driven team that values practical solutions, strong execution, and thoughtful collaboration. We give people ownership, trust them to make decisions, and focus on building systems that scale reliably.
If you're interested in working on real-world fintech platforms used by hundreds of thousands of Canadians, Spring offers the opportunity to make a tangible impact through well-built technology.
PLEASE NOTE:
- This is a Work From Home position open to anyone in Bogota or Medellin
- English Proficiency is required as the role is 100% in English
What You Should Already Have:
- 3-5+ years in telecommunications preferably in a BPO - with North American Accounts
- 1 Year experience working with excel and/or Google Spreadsheets
What You'll Be Doing:
- Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) from current clients.
- Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
- Answering any customer inquiries & redirecting appropriate customers to respective departments when needed
- Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
- Collecting customer testimonials and handling reviews
- Attending to administration duties such as data entry, funding, and reports
This is a great opportunity to get started in the Finance industry as specific licenses or certificates are not required for this role.
This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together
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Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone.
Thank you for your interest We appreciate your time and look forward to reviewing your application
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