ITSM-Atlassian Administrator

About Lone Wolf

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

About the Role

Lone Wolf is looking for a Atlassian Administrator & IT Specialist to assist the IT Service Management team for our offices across US, Canada, Colombia and the Philippines. The ideal candidate will collaborate with cross-functional teams to enhance Jira workflows, particularly in Problem, Incident, Change, and Release Management, while ensuring adherence to ITIL best practices

KNOWLEDGE/SKILLS/ABILITIES:

• Administer, configure, and maintain Atlassian environments, including workflows, permissions, schemes, and dashboards.
• Develop, implement, and support custom scripts and automation for Jira integrations with third-party applications, including but not limited to Power Automate, Outlook, Power BI, and other internal tools.
• Design and manage REST API integrations to enable data flow between Jira and various business applications.
• Demonstrates strong time management skills, working quickly and efficiently to handle competing priorities effectively.
• Collaborate with teams to understand business needs and suggest improvements to Jira workflows or integration solutions.
• Substantial experience building Problems, Incident, Change and Release management workflows for a fast-growing company.
• Knowledge of ITIL best practice process framework
• Minimum English Level B2