Customer Service Representative

hace 22 horas


Colombia Compsys A tiempo completo

**WE ARE HIRING REMOTELY**

At CompsysIT, we understand technology's critical role in today's business landscape. Our approach to managed services encompasses proactive monitoring, maintenance, and support, allowing our clients to focus on their core business while we care for their IT needs.

**CLIENT SERVICE COORDINATOR (CSC)**

**How You Will Make a Difference**:

- Detailed Documentation on Client Issues/Requests for Technicians.
- Provide Basic Step by Step Troubleshooting via Remote Control Tools.
- Follow Step by Step Instructions to Guide End-Users.
- Communication between Technicians and End-Users.
- Follow-up with Unresponsive End-Users for Open Tickets.
- Communication with Vendors.
- Onboarding New Users.
- Assign Tickets to Technicians.
- Handling Customer Inquiries, Complaints, and Requests.
- Building Strong Customer Relationships.
- Meet SLA Response Requirements.

**What You'll Gain**:

- A Competitive Salary
- Opportunities for Professional Development and Growth.
- Learning about PSA & RMM Tools
- Online Training Courses
- Learn how to utilize IT Support Tools
- Learn about VoIP Technology

**Schedule**:

- 8 Hour Shift
- 5 Days a Week
- Weekend Availability

**Join Our Growing Team**
ITsupport #Remote

**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months

Pay: From $2,200,000 per month

Application Question(s):

- Would you be willing to commute to our office in Medellin when/if necessary?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)



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