BDC Sales Representantive

Job Summary:

The BDC Sales Representative interacts with prospective customers and customers who contact us via phone to learn about RCGA and their desire to purchase a car. Demonstrates and models the company values of high-quality service, integrity, respect, honesty and professionalism.

Responsibilities:

• Review in the morning at 9:00 a.m. lead quantity and call customers
• Review new leads at all times of the day to call and refer
• Answer incoming calls, collect customer information, transfer calls to representative,
• Verify lead gogo where calls are coming from and add to system.
• Communicates with the lot and gives them information about the prospective customer.
• Ensure that the prospective customer is assisted by the Dealership Sales Executive (verify documentation)
• Follow up with the prospective customer to ensure that they have received assistance, if they purchased a car and if they did not, investigate the reason.
• Follows up on clients of the month in the Desk log.
• Follows up on folders (working, new, CRM sold)
• Contacts via telephone when the client does not attend the appointment, investigates and convinces him/her to attend.
• Meets the established quota of more than eighty calls per day.
• Collects complete client documentation. Understand: (Full name, number, email, unit of interest and town).
• Must document the details or conversation of each lead [client] in the CRM system.
• Comply with established procedures.
• Follows up on calls registered in Lead Gogo, verifying if they are added to the system correctly.
• Must punch/register 4 times daily, when entering, leaving to enjoy his/her break or end of shift.
• Must punch in his/her 15 minutes granted in the morning and in the afternoon to take a short break.
• Must be attentive to the training received.
• Comply with hygiene rules, wash hands, wear uniform well and free of stains or tears, clean and well-groomed hair for ladies - simple makeup, gentlemen if they have a beard, it must be well-groomed.
• Use the E-lead and Lead Gogo tool to access customer profile and always update their information, both platforms must also always be open.
• Access the car inventory and check that you have visible scripts for new and used cars.
• Confirm appointments scheduled for the next day.
• Validate missed calls from the previous day
• Make calls to customers who did not come to the lot and follow up.
• Make calls to customers who have not bought a car.
• Make calls to customers who bought, welcoming them to RCGA and thanking them for their trust.
• Make a report on the 15th and 30th of each month for Motorambar [sales traffic] in the case of the Nissan brand
• Other tasks can be assigned by your supervisor.

Non-Essential Tasks

• Informs the client about the RCGA Credit Protection service and its benefits.

Required Supervision:

• This position receives general direction from the BDC Manager.

Requirements:

• High School Degree or Associate Degree in Business Administration [preferred]
• Six (6) months to one (1) year of experience in a similar position.
• Sales experience [preferred]
• Knowledge of E lead CRM
• Knowledge of Lead Gogo
• Basic knowledge of Excel and Word.
• Very good verbal and written communication in Spanish and English [preferred]
• Excellent interpersonal relationships.
• Ability to convince and negotiate.
• Mathematical skills [addition and subtraction]
• Computer skills and knowledge.
• Ability to understand and follow instructions.
• Ability to move to other work areas.
• Organized
• Results-oriented and team-work oriented
• Detail-oriented

Job type:

• Full-time, Permanent contract

Benefits:

• Professional development training.
• Private health insurance
• Uniform provided
• Christmas bonus

Hours:

• Monday to Saturday
• One day off during the week and on Sundays

Work location:

• On-site employment

*Equal Employment Opportunity