Salesforce Solution Architect, Service Cloud

**Why NeuraFlash**:
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

We are adding a **Salesforce Solution Architect** to our incredible Service Cloud practice Working closely with and reporting to our Service Cloud Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. We are building a best-in-class delivery team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our Artificial Intelligence Team

**YOU WILL HAVE THE OPPORTUNITY TO**:

- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
- Configure Salesforce Service Cloud solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice UX design into each and every aspect of solution delivery
- Manage all aspects of projects and customer communications
- Deliver customer end user training and documentation
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Exercise independent judgment, and take the lead role on enterprise level projects with mínimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

**REQUIRED QUALIFICATIONS**:

- 3+ years project experience in a hands-on technical consulting and project management role
- 2+ years of project delivery experience with Salesforce
- Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
- Experience with Experience Cloud and CRM Analytics highly preferred
- Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
- Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
- Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise, and process methodology
- Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
- Proven ability to successfully juggle multiple projects, deliverables, and deadlines simultaneously
- Full English proficiency
- Ability to travel internationally

**PREFERRED SKILLS**:

- Ability to understand and assess how business processes can be improved using Salesforce
- Great with customers, quickly builds credibility, and a fantastic team player
- **Certifications**:One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder); multiple certifications preferred
- BS in Computer Science, Engineering, or similar technical degree or equivalent experience

**What's it like to be a part of NeuraFlash?**:

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional h