Concierge, Ultimate Jet Vacations

Concierge, Ultimate Jet Vacations

Do you have a passion for service and love to put a smile on people’s faces? Then you’re a great fit for our concierge position on our guest services team You’ll work on arranging the details for our clients after they've booked their trip. You will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation.

**Responsibilities**:

- Service: Assist team inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.)
- Vendors: Manage vendor relationships with DMCs, excursion companies, transfer companies, to generate revenue from services offered to our clients
- Team: Partner closely with our Reservations team allowing them to free up time to dedicate to selling to their clients
- Answer incoming calls and questions about guests' needs
- Field customer complaints when necessary
- Quality check your books ensuring a smooth guest experience
- Become a destination fun expert

**Qualifications**:

- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Written and verbal communicator in English is a must
- 2+ years of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Google and reservation management systems

**Benefits**:

- On the Job Training
- Surround yourself with only top performers; mediocrity doesn't last long at our company
- Open Door policy
- No Micromanaging

About Ultimate Jet Vacations

UJV is on a mission to transform the luxury travel industry. We’re innovative, creative, and customer-service obsessed. We consider our clients our friends.

We provide all of the tools to succeed: a strong support team whose doors are always open, the best sales training in the industry, and qualified leads (no cold calling or prospecting). We offer comprehensive medical, 401k, unlimited vacation time, and the opportunity to travel the world. We’re passionate about our people having the best environment to thrive & the management team’s mission is to ensure every person’s success. We’re here to serve you, not the other way around.

On the Inc. 5000 list of fastest-growing companies in the USA for 6 years in a row, this is the company you want to work for if you’re motivated & looking for an opportunity in the luxury travel sales world where you can create a long-term career & thrive financially.