Software Dev Engineer Ii

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

**Primary Responsibilities**
- A passion for technology and its use to solve business problems in a timely and robust manner.
- Ability to work within a cross functional Agile team to develop new components in a highly iterative fashion.
- Involves close collaboration with product owners and QA.
- Develop components that make up CSG Systems' core product using Microsoft technologies.
- Active participation in project and team design meetings.
- Work effectively with client solution support and implementation consultants to resolve customer solution requests.
- Resolve complex technical issues.
- Perform under mínimal supervision on significantly complex assignments.
- Point of contact for technical expertise for scrum team members.
- Gathers information for effort estimations, creates preliminary LOE and task plans, and provides technical input and consultation.
- Performs release promotions (including core upgrades) from development through to UAT
- Performs technical trouble shooting and consults with development teams to resolve issues
- Communicates, to client, CSG technical perspective
- Develops and maintains documentation and standards
- Follows and promotes the agreed Best Practices and their supporting documentation.
- Assists in the identification and analysis of the external client’s technical requirements.
- Performs installation, configuration and upgrading of CSG provided software and related products.
- Conducts Performance testing, tuning and backup recovery of the database

**Key Outputs & Accountabilities**
- Successful relationship building with the external clients, successful project completion and issue resolution.
- Work within a cross-functional Agile team to develop new components in a highly iterative fashion, and you will be working in close collaboration with product owners and QA
- Develop critical components that makeup CSG’s core product and non CSG apps using.NET, C#/Java/ MSSQL, Oracles, AWS, and Azure technologies.
- You will provide support to customers - resolving technical issues/error messages encountered by customers in a live production environment
- Appropriately handle all customer issues including troubleshooting and providing feedback to the customer
- You will perform your work under mínimal supervision on significate assignments

**Desired Skills & Experience**
- Technical experience in product design, product development, and/or product implementation.
- Technical knowledge in software development methodologies and design.
- Excellent analytical and problem-solving skills.
- Experience working with Microsoft development tools and a desire to learn more.
- Key skill requirements for this role include minimum **4-7 years’** experience with Telco industry and any of the following development tools (C#, Visual Studio,.NET, ASP.NET, MS SQL Server, and Web Services).
- Beneficial skills include: (C, C++, Python and background in order or billing management).
- Excellent verbal and written communication skills as well as interpersonal skills.
- Self-motivated individual who works well in a team environment.
- Excellent analytical and problem-solving skills - gathers and analyzes information and uses it to develop effective solutions to problems or situations.
- Strong written/verbal communications and interpersonal skills.
- Ability to work independently and in a customer environment.
- Analyze and design solutions for customer requirements.
- Coordinate the programming documentation for customer and review regularly for updates and additions.
- Quality Assurance of all project materials.
- Data analysis.
- Ad hoc duties as assigned by management.
- Must to be able to work with internal and external customers in SDLC.
- Must be able to analyze and design solutions for customer requirements required.
- Perform unit testing on projects required.
- Perform system testing on projects required.
- Coordinate the programming documentation for customers and regularly review for updates and additions.
- Willing to travel
- Bachelor’s degree or equivalent diploma in Information Technology, Engineering, Business Computing, Computer Science or a related field

**Technical Requirements**
- Previous operating system experience would be preferred.
- AZURE ADO platform
- Agile/Scrum Master;
- DevOps;
- ITIL4 Foundation;
- Remedy and JIRA
- Working knowledge C# would be an advantage.
- Working knowledge of HTML, VB.net, COBOL would be an asset.
- Understanding of Java and/or C++ development languages would be an advantage
- Telecommunications experience specifically billing preferred
- Intermediate knowledge of SQL
- Advanced knowledge and experience with any of the following Unix/Linux, Oracle, SQL, Unisys.
- Tuxedo and Phyton would be an ass