HR Business Partner

**We're Hiring: HR Business Partner (Remote - Full Time)**:
Hi there
We’re Scale Up, and we’re on the lookout for a talented **HR Business Partner.**If you’re passionate about people, processes, and building a great work culture, we’d love to hear from you

**About the Client**:
Our client is a leading ground transportation solutions provider, dedicated to simplifying the travel experience for millions of users worldwide. They offer a comprehensive marketplace for ground transportation, integrating services from shuttle buses to luxury limousines. Their innovative technology ensures a smooth booking process, and their commitment to quality service guarantees a reliable and stress-free travel experience.

As a growing startup operating in a fully remote and multicultural environment, they are now focused on strengthening their internal operations and building the foundations for long-term, people-centered growth. With a team distributed across multiple countries and time zones, they foster a dynamic, collaborative, and agile culture — one that values ownership, continuous learning, and customer obsession.

**About the Role**

You’ll have a key part in shaping and driving the company’s People strategy by creating, improving, and rolling out HR processes across the whole employee journey. Working closely with leadership, you’ll be a trusted partner while also handling the day-to-day HR tasks—balancing big-picture thinking with getting things done.

This is a fully remote role that needs someone who takes ownership, is proactive, and can build solid HR foundations in a fast-moving startup environment. You’ll be leading the setup and continuous improvement of core People processes, working mostly solo for now.

**Responsibilities**:

- **Recruitment and Selection**
- **HR Process Design & Documentation**
Create, implement, and continuously improve scalable HR policies, workflows, and internal guidelines across the employee lifecycle. Make sure everything is well-documented and accessible for a fully remote and distributed team.
- **Employee Relations & Culture**
Act as a go-to resource for employees, fostering a positive work environment through active listening, conflict mediation, and culture-building initiatives that promote inclusion, trust, and collaboration.
- **Engagement & Team Experience**
Keep a pulse on how the team is feeling through regular feedback, surveys, or informal check-ins. Use that input to launch initiatives that boost morale, recognition, and connection, especially important in a remote setup.
- **Performance Management**
Design and roll out a performance management process that works for the entire company. You’ll define how and when feedback is given, how goals are set and tracked, and how people grow in their roles. A big part of this will also be helping managers become better leaders—coaching them on how to evaluate their team fairly, give useful feedback, and support their team members' development over time.
- **Performance, Compensation & Benefits**
Oversee performance review cycles and ensure outcomes are linked to promotions, raises, or development plans. Design fair and competitive compensation and benefits structures across regions, and support the administration of payroll, bonuses, and incentive programs.
- **People Analytics**
Collect and analyze key HR metrics (e.g. time to hire, turnover rates, engagement trends) to generate insights and recommend actions that support business and people goals.

**Skills & Qualifications**:

- **5+ years of progressive experience in HR**, with at least 2+ years working in startups or fast-scaling environments where things move quickly and change often.
- **Proven experience designing, implementing, and owning HR processes from scratch**:you’ve built things like performance frameworks, onboarding flows, feedback cycles, or compensation structures, and you know how to tailor them to fit a growing team.
- **Strong track record working remotely with decentralized, multicultural teams**, ideally across multiple time zones. You’re comfortable building relationships and solving problems without needing to be in the same room (or country) as your colleagues.
- **Previous experience supporting or working for U.S.based companies**, with a strong understanding of cultural expectations, work rhythms, and communication styles in that context.
- **Autonomous and proactive**:you don’t wait for instructions. You spot what needs to be done, take the lead, and move things forward with mínimal oversight.
- **Strategic but hands-on**:you can partner with leadership on big-picture people topics, and then roll up your sleeves and make them happen yourself.
- **Comfortable coaching managers and supporting leadership development**. You know how to guide people leaders through tough conversations, org changes, and team growth.
- **Solid understanding of compensation and benefits frameworks**, and how to adapt them across regions in a fair, consistent, and scala