Professional - Associate Manager - Customer
hace 3 días
Sutherland is seeking an attentive and goal-oriented person to join us as an **Associate Manager for Quality.** We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate Manager for Quality who will champion the productivity of the team and manage internal and external clients.
**If you are an Associate Manager looking for a global career, do not miss this opportunity**
**Qualifications**:
As a Quality Associate Manager, you will set the path to success by creating reports that will demonstrate findings which will facilitate improvement in design, training, compliance and operations **You are also expected to**:
- Maintain audit productivity, on time report delivery and establish realizable deadlines to meet targets
- Create an environment measured by quality-based results
- Coordinate and assist in the delivery of staff training
- Serve as point of contact for quality issues and questions.
- Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements.
- Provides performance feedback and input to all monitored calls to increase service quality - real time discussion
- Attend internal and external call calibration sessions as required
- Identify and highlight failure modes in the process and identify unethical practices/behavior and highlight it to Quality Manager /Account Manager
- Generate the QA reports and communicate the same to the Quality Manager /Account Manager
- Report/discuss center wide opportunities to the Quality Manager/Account Manager
**Qualifications**:
- 4 years experience as part of CE team in the same industry and at least 1 year in a supervisory position
- Typing skills of 30 words per minute with an accuracy of 80%
- Flexible when it comes to schedule
- Excellent communication and presentation skills
- Language Proficiency (either foreign language or dialect), if required
- Knowledgeable in Excel
- Understanding of the quality feedback & reports
-
Associate Customer Adoption Manager
hace 1 semana
San Vicente Ferrer, Colombia Coupa Software A tiempo completoDo you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values: **1. Ensure Customer Success** - Obsessive and...
-
Customer Succces Manager
hace 5 días
San Vicente Ferrer, Colombia Besedo A tiempo completoCustomer Success Manager Are you interested in Customer Success, project management and fostering cross-functional collaboration? Do you have/or want to achieve small and large scale technology projects? Are you confident, assertive and driven to succeed? Then we may have something for you! As Customer Success Manager you will be part of the Customer...
-
Associate Product Manager
hace 1 día
San Vicente Ferrer, Colombia Habi A tiempo completo**¡Sé parte del mejor equipo de Producto en Latam!** Somos un equipo dinámico, que se mueve rápido y se adapta a cualquier circunstancia y crece en el camino, un equipo experto en lo que hace con el propósito de utilizar la tecnología para crear un mundo mejor **Como Associate Product Manager tendrás la oportunidad de**: Identificar brechas en las...
-
Associate Manager
hace 3 días
San Vicente Ferrer, Colombia Sutherland A tiempo completoSutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Managers in this role get to**: **Impact the Bottom Line**:Drive...
-
Professional Services Consultant
hace 2 semanas
San Vicente Ferrer, Colombia Transmit Security A tiempo completoTransmit Security is the leader in identity and risk innovation. We power enterprises with airtight security and a seamless user experience. Our agile, unique technology is proven to reduce all forms of identity attrition and enterprises are able to save substantial costs. Transmit Security was founded by serial entrepreneurs, Mickey Boodaei and Rakesh...
-
Customer Relationship Manager, La
hace 1 semana
San Vicente Ferrer, Colombia Rockwell Automation A tiempo completoRockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines. Our brand promise supports the company’s focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive. You’ll be working as part of the...
-
Customer Service Associate Iii
hace 6 días
San Vicente Ferrer, Colombia TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
QA Analyst
hace 1 semana
San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completo**QA ANALYST - CUSTOMER EXPERIENCE**: - At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1...
-
Project Manager
hace 2 semanas
San Vicente Ferrer, Colombia Infobip A tiempo completoCompany Description At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents,...
-
Customer Delivery Architect
hace 2 semanas
San Vicente Ferrer, Colombia Amzn Web Services Colombia SAS A tiempo completo7+ or more years of IT implementation experience - BS level technical degree or 5 years of relevant professional experience.- 3+ years hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience. - Hands on work...