Cisco Contact Center Solutions Engineer

hace 1 semana

Bogotá, Colombia Capgemini Engineering A tiempo completo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

As a Contact Center Solutions Specialist, you will be responsible for designing, implementing, and supporting enterprise-level contact center solutions. You will leverage your expertise in Cisco, Avaya, and Aspect platforms to deliver innovative solutions that enhance customer experience and operational efficiency.

In this role you will play a key role in:

- Administering Avaya/Aspect/Nortel Business Communication systems including advanced configuration of networking, trunking, call vectoring, and Automatic Call Distribution
- Configuring and maintaining Cisco UCCE/ICM/CVP environments including call flow design, scripting, and outbound dialer options

**Your profile**:

- Proven experience with Cisco contact center technologies including UCCE administration, ICM/CVP call flow scripting, and Outbound Dialer option
- Expertise in contact center reporting solutions such as Exony for real-time and historical analytics

**What you'll love about working here**:

- **Empowering environment**: Autonomy and Goal setting are among the top scores with 8,4+ ratings in our monthly employee feedback Pulse.
- **Continuous feedback**: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
- **Free access to learning platforms**: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

**#LI-Remote**
- #LI-NO1

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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