Global Learning Vendor Management Specialist

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

We are searching for the best talent for **Global Learning Vendor Management Specialist **to be in **Bogotá, Col; Mexico City, Mx or São Paulo, Br.
**You will be responsible for**:

- Manage the sourcing process for the Learning programs supported by Global Services HR Global Learning Operations, by partnering with Procurement on the R2P process, contracts, SOWs, and collaborating with Finance on PO management, invoicing, and chargebacks; open and audit POs in Emarketplace (Ariba system) as needed.
- Partner with Learning programs owners to gather vendor service requirements in order to deliver high-quality learning programs and experiences
- Identify and source vendor resources in the J&J Buying system, e-Marketplace, and conduct market analysis to determine eligible vendors and suppliers for learning programs and tools
- Leverage program evaluations and training metrics report to review and ensure that vendors are meeting the Services Levels Agreements (SLAs)
- Conduct regular vendor review meetings to monitor progress, process improvements, and satisfactory delivery of SLAs
- Regular monitoring of open tasks and ensuring appropriate parties close tasks timely and properly.
- Take the lead on continuous improvement work on daily operations processes and provide support to implement these initiatives by highlighting and discussing key programs with management
- Support as a Program Manager to coordinate the onboarding for all new learning programs, including the creation and/or maintenance of operational guides and related standard practices.
- Perform special projects and related duties as assigned.
- Work in collaboration with other team members in the service center to execute tasks and fulfill key deliverables, seeking input and assistance as needed.
- Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
- Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
- Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference.
- Develop an understanding of Global Services operations and the J&J organization.

**Qualifications**:
**Education**:
A minimum of a bachelor’s degree is required.

Experience and Skills:
Required:

- A minimum of five (5) years of related experience is required.
- Experiences with Procurement processes, vendor management, and finance/accounting operations.
- Strong interpersonal skills to work with team members, clients, and suppliers
- The ability to demonstrate customer orientation and excellent customer service skills is required.
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues is required.
- Strong written and verbal communication skills; managing internal communications and external/client communications with detailed support and assistance is required.
- The ability to exhibit discretion, professionalism, confidentiality and judgment are required.
- The ability to accurately collect information in order to understand and assess the clients’ needs and situations is required.
- The ability to prioritize workload and provide timely follow-up and resolution is required.
- The ability to work effectively in a fast-paced, self-directed team-based, collaborative environment is required.
- Experience partnering internally and externally to address people-related challenges is required.
- Ability to understand short-term and long-term implications of decisions and actions is required.
- The ability to deliver exceptional service through tools and processes and experience suggesting areas for improvement to support continuous improvement efforts is required.
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