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Bilingual Sales Development Representative

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Will make outbound calls on behalf of our client to prospective customers with the goal of securing appointments.
- Must be fluent in the English language (better if has TOEFL, IELTS, Berlitz, etc. certifications) and the foreign language they’re representing.
- Must have the ability to be simultaneously conversational, consultative, persuasive, and professional with customers
- Responsible for enhancing the client’s brand with all prospective customers and gatekeepers through professional future-thinking interactions
- Required to follow project-specific quality and scripting requirements created by client and Callbox
- Strong skills in overcoming gatekeeper objections and determining key decision-makers
- Meet or exceed weekly and monthly program goals/expectations
- Meet or exceed monthly enhancement card goals which include specific metrics for attendance, quality, and performance (This is a 40-hour weekly position, not 39.5 hours. Punctuality is expected and rewarded.)
- Participate in and successfully complete all required training sessions
- Attend regular quality monitoring and feedback sessions with Quality Coaches, Supervisors, (and clients when necessary), accepting and implementing feedback to continually improve and develop your skill-set to better meet performance and quality goals
- Other duties as assigned based on Synergy and client needs

**Essential Skills And Experience**
- Strong communication skills including the demonstrated ability to speak, listen and write effectively (i.e. strong verbal, written, and interpersonal communication skills)
- Ability to perform repetitive tasks with consistent focus and quality
- Conversational confidence to have a customer telling you “no” becomes the beginning of a conversation, instead of the end
- Professionalism and call handling skills to ensure that those customers who have no need for your product/service, are left with a positive feeling so that they would recommend your product/service to a friend after the call ends
- Problem-solving skills
- Excellent computer skills
- Strong comprehension skills
- Integrity
- Attention to detail
- Dedication to quality
- Flexibility with scheduling and work hours

**SET-UP REQUIREMENT FOR BILINGUALS**:

- PC (not Apple or Chromebook) with at least 8GB RAM
- Internet: Fiber or Fiber Broadband, at least 3 Mbps
- Headset

**SCHEDULE**:At least 8 hours/day, Monday through Friday, Timezone based on Client’s requirement

**Salary**: From $2,800,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- B2B Marketing: 1 year (preferred)
- Appointment Setting: 1 year (preferred)
- Cold Calling: 1 year (preferred)

**Language**:

- French (required)
- German (required)
- English (required)