Field Data IT Engineer

hace 2 semanas

Bogota, Colombia bioMérieux sa A tiempo completo

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Colombia subsidiary is looking for a Field IT Expert who will work within the Customer Service department and will report to the Customer Service Manager.

**_ The Field Data IT Engineer is part of the backbone of our Customer Service workforce. He will take care of our customers by bringing our Data-IT solutions to their full potential._**

**_ We need your expertise to support and deploy our Data-IT solutions in the compliance of the security aspects of health care data._**

**What will be your responsibilities within BioMérieux ?**
- Pre-sales phase:

- Support sales team in tender processes
- Support on request with demos and expertise on Lab organization
- Creates concepts for dataflow and connectivity
- Implementation phase:

- Assess and optimize customer workflow
- Manage Installation of IT solution, instruments and hosts connection and verify / qualify connectivity
- Configuration / Testing
- Support phase:

- Be the first level support of customer in case of question and issue
- Manage field intervention
- Update and upgrade IT solutions (server, PC)
- Supports the product life cycle by improving Product serviceability
- Promote HL7 connections to our customers and partners
- Contribute to action plans for critical situations and or contribute to task force
- Collaborate with our partners (LIS & HIS companies, Patient files,) to improve communication and data exchange

**Who are you ?**
- Bachelor degree in Information Systems or Computer Science or equivalent professional work experience
- At least 2 years of working experience in Information Technology.
- Background in data management : middleware, interoperability and connectivity to health IT solutions
- Background in network principles (IP/Subnet mask / Gateway / routing / Firewall / VLAN /)
- Experience in Windows OS installation and maintenance and in Virtual Machines.
- Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurity
- LIS or IVD Experience is a plus: understand the laboratory workflow, analyzers connections.
- Knowledge of Salesforce and SAP is a plus.
- Myla, Vilink or any bioMérieux system knowledge would be highly appreciated
- Curious, able to learn by him/herself, open to new technologies.
- Customer driven
- Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
- Good written and oral communication, efficiency to deliver clear messages,
- Team player,
- Sense of autonomy and (self-)discipline,
- Good organizational skills/ability to multi-task.
- Agility and capacity to work under pressure and in a moving and challenging environment.
- Fluent in English: oral and written.
- Willing to travel: up to 40 to 60%

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