Telecom Field Service Engineer

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview Motorola Solutions Colombia
**Job Description**:
The Field Engineer role can operate at different levels within the organization andor projects. The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organization. The Field Engineering role can be fulfilled at any level within the TS career ladder, however, engineering staff at a lower level will focus on smaller projects or elements of larger projects with a higher level of supervision.

Main Duties

Manage andor Perform detailed the implementation of communication system solutions and services which

satisfy the requirements of the customer, end users and operator;
Support of update of system as built documentation

Provide local support to the customer in some cases 247 on call Service support;
Perform Preventive and Corrective Maintenance to customer systems under support contract

Build Customer relationships; presenting technical solution to Customer, conducting negotiations with

Customers, partners and suppliers and providing Customer technical consultations, advices and review as well

as technical documentation as per the Contract requirements

Provides technical support and consultations for with the System Integration Centers and clarification of

technical issues with the Customer, third parties and within Motorola Solutions.

Provide 3rd party management for ordering, installation and integration, documentation, quality management

and acceptance testing, technical change management.

Participate in Factory Acceptance Test FAT and onsite Site Acceptance Tests SAT, while coordinating all

technical aspects of the acceptance testing.

Work with product groups to ensure equipment is available to meet project timescale.

Provide technical support during all project phases

Support SW HW upgrades

Attending customer meetings, status updates, project reporting etc.

Manage, supervise and audit subcontractors providing supplemental support services.

Depending on the project scope, a Field Engineer may take a technical lead role responsible for overall

deployment, test and handover. Alternatively, the Customer Support & Field Engineer role might specialize in a

particular area or subsystem based on their skills and experience.

The Customer Support & Field Engineer role may also fulfill the role of a Subject Matter Expert SME

supporting projects and opportunities across the wider region.

**Responsibilities**:
The scope of responsibility for a Customer Support & Field Engineer will be determined by their seniority in the

organization and the composition of the project team they are working with. The Customer Support & Field

Engineer role responsibilities will include the types of activities listed below

Leadership for all technical aspects for the implementation phase of the project.

Manage skills transfer from the design team to the implementation team.

Leading the field deployment and daytoday activities Deploying, Configuring, commissioning, Testing and

troubleshooting network equipment problems.

Management and development of the local FE team.

Ensure that the project team and the stakeholders are kept up to date with the progress on the project.

Be the escalation point for the implementation FEs for the raising of issues with the deployment, and escalate

these to the relevant parties for resolution. These will need to be tracked from opening to closure;
Selfmotivated and able to maintain team focus in a pressured environment.

Coordinate the interface between design and implementation.

Maintain the records related to technical aspects of the work carried out in the sites.

Interface, communicate, and coordinate the subcontractor on project deployment best practices.

Ensure the project is delivered to the desired quality standard.

Perform preventative and corrective maintenance routines to ensure proper system operation with focus on

trend analysis and documentation of results.

Provide direct local support for customers under support service contracts.

In general a Customer Support & Field Engineer should strive for the following

emerging trends within the industry.

Proactive approach to knowledge sharing and supporting colleagues to enhance both individual and group

competen