Manager Bpe Latam Mds

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You manage the in-house operations in the Mondelēz International Business Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

**How you will contribute**

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative

**More about this role**

**Manager Business Process Expert LATAM **is the Accounting and External Reporting (AER) Business Process Expert (BPE) manager within the Mondelēz Digital Services (MDS) providing support for the LATAM Mondelēz region.

The MDS Manager, BPE LATAM will have responsibility for AER projects in the LATAM region as well as global responsibility for Fixed Asset projects that impact the outsourced CoE. Projects can be in support of the Global Record to Report digital initiatives and to support LATAM region AER projects which may be both discretionary and non
- discretionary in nature. This position reports into the Senior Director AER Mondelez Digital Services.

**Primary Accountabilities / Responsibilities**

Drive the digital accounting agenda in LATAM through successful delivery of global projects in the region as well as innovating, designing and driving inititaives that leverage digital solutions to deliver efficiency and business growth for LATAM Provide monthly close support for LATAM region and Global as needed. Maintain knowledge of the Amercias SAP instance and the related AER business processes. Coordinate with AER LA region on understanding end to end business processes. Responsible for partnering with MDS to address system issues and related testing of fixes and/or changes. Manage the communication with other Regional BPEs on all LATAM SAP system changes which impact information going into the other SAP instances. This is to help move to consistent processes across all three instances and not only one region. Coordinate with BPOs the process changes due to finance transformation projects, system changes and other note projects that impact the AER processes. Including coordination with BPOs on SOP updates, required training and addressing open issues. Execute with Region finance teams process and system enhancements and linkage into Global programs Assist, analyse, and/or advise on ad hoc region accounting developments. Continuous development and training on digital tehcnology solutions for AER

**Requirements**:

- Bachelor of Science and/or Business degree in Accounting or Finance
- 8+ years of Finance management with experience in accounting
- Outstanding leadership skills and knowledge of new and emerging finance digital technologies
- Strong team player who manages collaboratively with all stakeholders
- Strong influencing and communication skills, and ability to lead informal teams
- Experience with SAP and strong technical skills, problem solving, challenging assertive approach
- Ability to work with details/understand business implications
- Able to deliver within challenging timelines and to high standards

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelēz International, our