Change and Release Manager

Hi, I'm
- Laura Pérez,

your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

You will report to the Services Manager Director to contribute toward the Configuration, Change and Release Management, responsible for establishment and maintenance of a Configuration Management Database (CMDB) able to support all other ITIL Service Management disciplines.

Particularly the Change and Release Manager will be accountable for the successful execution of:

- Ensure standardized methods and procedures are used for efficient and prompt handling of all Changes to Configuration Items (CI) through effective Release Management.
- Establishment and running of a Change Advisory Board (CAB) associated with the customer(s) and/or in remote CSG's offices.
- Responsible for development of the Configuration Management systems including the design, implementation and management of new/improved systems for efficiency and effectiveness.
- Prepares and presents Configuration Management reports. These will include management (indicating suggested action to deal with current or foreseen shortcomings), impact analysis and configuration status reports.
- Liaison with all Service Management disciplines to ensure that any Changes are brought under Change Management control.
- Reporting on Change & Release activities.
- Coordinate services, implement & monitor Release Plans, including producing detailed timetables of events and documenting action plans.
- Ensure hardware and software being changed is traceable, secure and only correct, authorised and tested versions are installed.

You should have
- Experience: about 10 years' experience working in IT/business test
- Education: Bachelor's degree (Information Technology, Computer Science or Business (Computing Major)) or equivalent experience.
- Manage complex test programs. Proven ability to work within corporate policies and procedures.
- Basic knowledge of Telecommunication environment and customer services procedures
- Able to communicate in English (Advanced)
- In depth/established knowledge of testing concepts, processes and policy
- Leadership and work in a group environment and contribute to the effectiveness of group work through productive personal behavior
- Demonstrated ability to establish and maintain effective working relationship with stakeholders.
- Demonstrated ability to manage and coordinate work assignments until completion
- Excellent diagnostic and problem-solving skills
- Advanced skills in testing tool like HPQC, JIRA etc.
- ISTQB/CSTE accreditation is desirable
- ITIL accreditation will be an advantage

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
Colombia RemoteBrazil Remote, Canada Remote