Operator Partnerships Technical Account Manager

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

**Job Description**:
OP Technical Account Manager is an individual contributor role in the region that is accountable for supporting the client-facing roles towards the telecoms (OPMs and PGMs) by ensuring that the back-office operations are run smoothly. The individual in this role performs tasks that are related to the business operations; keeps the business afloat and provide the front-office with the ability to execute their various client-facing tasks.

**Main Responsibilities**:
**_ Supporting the OPMs and PGMs for the assigned telecoms_**
- QBR preparation and presentation
- Proactively communicating the status, escalations and recommendations for the telecoms
- Resolving billing disputes

**_ Cooperating with the internal stakeholders in bringing the best service to the telecoms_**
- Escalations to the OPM, PGM, Global Telecom Growth Lead or Business Operations Expert about the possible issues
- Dispatching the issues to the Core Network Team
- Sender registration
- Managing Short Codes (SMS and USSD)
- Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
- Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the BG (Business Growth) team.

**Qualifications**:
**More about you**:

- Bachelor's degree
- Preferred more than 3 years of experience in a similar role
- Proficiency in MS Office, especially in Excel
- High level of written and oral communication skills
- You are passionate about technology and systems
- You describe yourself as a detail-oriented person
- You are not afraid to dig deeper and use your analytic approach to solve any logistic issues that may occur
- You speak fluently with colleagues, clients and partners alike in English.
- You have experience analyzing and interpreting data
- Resourcefulness
- Problem solving
- Efficient communication
- Prioritization skills

Additional Information
**When you become part of Infobip you can expect**:

- Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users
- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow - Starting with a fantastic Onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally - Work with people from all over the world. We put the “global” in globalisation.
- Pay & Perks - Competitive salary, a team taking care of all the equipment you need, team building and other organized activities... Talk about a balanced lifestyle