Senior Team Manager

hace 4 días

Bogota, Colombia Sutherland A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join us as
**The Account Manager** will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Managers in this role get to**:
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

**Impact the bottom line**:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

**Improve the company**: Make recommendations to enhance processes and boost ease and efficiency

**Define Sutherland’s reputation**:Oversee and manage performance and service quality to guarantee customer satisfaction

**Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge

**Qualifications**:

- Experience in managing a work-from-home team
- Three or more years of process transformation experience
- Three years of operations and management experience
- Bachelor’s Degree
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Open availability
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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