Employee Service Intake

hace 1 día

Medellín, Colombia UPS A tiempo completo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Employee Service Intake (H&S)**

**UPS Job Name**: GBS Customer Support Rep II

**City**:Medellin

**Grade**:8

WFO 2 months/ WFH 2 months
- Job Description

**Job Summary**
This position supports the Human Resources Service Center.

**Responsibilities**:

- Clear English is a must
- Review medical and other data
- Accurately link medical and other data to the correct corresponding claim(s)
- Receive inbound call inquiries regarding work related injuries
- Interacts with all levels of management and medical providers
- Handles confidential and sensitive information tactfully and with discretion

**Qualifications**:

- One-year general office support or call center experience in a fast-paced office environment.
- Possess strong customer service skills and professionalism
- Ability to interact with all levels of management, both internally and externally
- Team player with strong interpersonal skills and concise written and verbal communication skills
- Demonstrated ability to manage multiple tasks under mínimal supervision with high attention to detail Minimum Qualifications
- Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required

**Requirements**:

- Work On Site (Tranvia Medellin)
- English Proficiency Writing and Speaking (Advance)
- Grade 8
- Monday to Friday 7am-5pm
- Hybrid mode

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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