Employee Experience Manager

**ABOUT US**

Velocity Global is one of the fastest-growing companies in the world and hands down one of the greatest places to work from anywhere. We accelerate the future of work beyond borders. Our global work platform simplifies the employer and employee experience through cloud-based workforce management technology, personalized expertise, and unmatched scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, we have hundreds of employees across five continents.

**RESPONSIBILITIES**
- Coordinate every aspect of the employment life cycle for our client’s employees in the LATAM region through close collaboration with global internal teams such as Employee Experience team, Client Service and Payroll team, and external parties such as local service providers and embassies
- Drive employee satisfaction and retention amongst our client’s employees with sincerity and passion, always with a customer service mindset
- Conduct regional strategic planning to implement plans and processes that resolve, prevent and/or rectify service issues
- Take proactive and necessary measures to correct and resolve difficult situations with clients and employees
- Manage, train and grow a team of Employee Experience Associates and Human Resources Specialists
- Proactively ensure our client’s employees are informed about our human resources platform, other technology usage and the processes related to these
- Ensure that appropriate project timelines are communicated with internal teams to meet the deadlines agreed with our clients
- Educate internal teams by researching challenging questions and employee scenarios, and present solutions internally
- Update and refresh Velocity Global internal knowledge management tools
- Develop and maintain competency in the area of international employment
- Oversee end to end client delivery for a region or subregion of markets
- Support ongoing training initiatives for Employee Experience Team members
- Support entity setup and management initiatives

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

- BSc/BA in Business Administration or equivalent experience
- 3-7 years of regional LATAM Account Management or Human Resources experience required
- Business proficiency in the English language and Spanish language required
- Previous team management experience requested
- Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
- Excellent presentation, verbal and written communication and listening skills
- Strong consultative customer service and project management style
- Technology-literate, including Google & Microsoft Office suite
- Drive, strong work ethic, and a passion for creating an unparalleled customer experiences...it should be in your bones
- Interest in international business and contributing at a consistently high level

**OUR VALUES**

**Velocity** - Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
**Integrity** - Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
**Be Bold** - Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
**Empowerment** - Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
**Service** - Supporting our customers, colleagues, and ourselves with respect and empathy.

We have a passion for all things international business and thrive in a fast-paced, high-growth environment. If you want to work for a professional, global, inclusive, and innovative company, we’d love to meet you

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