Client Service Analyst

1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work?
The people we serve need you to achieve the extraordinary. That´s why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.

**Your responsibilities**:
Your responsibilities include, but are not limited to:

- Provide analytic support to Novartis’ internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports.
- Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
- Create and deliver below customer requirements as per agreed SLAs
- Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
- Ensure deliverables for quality and accuracy are of the highest order. On-time project delivery within stipulated deadlines
- Support in creation and maintenance of standard operating procedures (SOPs)
- Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
- Participate in various knowledge sharing sessions.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- 2-3 years working experience within the pharmaceutical industry / medical devices - not exclusive.
- Background in Engineering or Business Administration desired.
- Analytical skills and good understanding of the healthcare system.
- English at a fluent level is desired.

**You’ll receive**:
Competitive salary, annual bonus, life insurance, home office policy, flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, Gympass, and virtual self-development tools.

**Why consider Novartis?**

21.000. That’s how many people Novartis hires globally every year, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could do at Novartis**

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding,inclusive work environment and diverse team’s representative of the patients and communities we serve.

**Division**

Operations

**Business Unit**

SUPPLY CHAIN

**Country**

Colombia

**Work Location**

Bogotá D.C

**Company/Legal Entity**

NOV COL

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No