Customer Service Representative
hace 2 semanas
**Roles and Responsibilities**:
- Handle incoming calls in a timely manner.
- Create support tickets and escalate cases to Tier 2 as needed.
- Follow communication scripts when addressing different topics.
- Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Maintain clear records of all conversations in the call center database.
- Meet personal and team qualitative and quantitative objectives.
- Ability to handle multiple tasks simultaneously.
**Required Skills & Desired Skills**:
- English Language with B2/B2+.
- Bachelor’s Degree
- 1 year of experience in Customer Service or a similar role.
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