Portfolio Activation Specialist

What You’ll Do

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding expert that engages with customers to accelerate their consumption of Cisco Enterprise Agreement that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

The Portfolio Activation Specialist is hands-on Primary POC for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. This role supervises the progress of deliverables through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project deliverables and quality requirements of the onboarding plan.

The PAS supervises and communicates progress of engagements to all stakeholders as required, both internal and externally. The primary goal of the PAS is to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to realize that value of the products they are entitled.

Who You’ll Work With

The PAS will build close relationships with customers, sales, CX counterparts, architects, & engineers in achieving their goals.
- Deliver internal and external kick off meetings
- Maintain deployment delivery schedule and lead customer expectations
- Raise critical issues and involve account teams and leadership if customer expectations are misaligned
- Update tracking tools daily and provide progress reports for operational and program teams
- Engages vital Cisco and Customer/Partner resource as the need arises
- Ensure all critical project documentation filed on relevant project folder in Central repository
- Support Account teams /customer with familiarization the Enterprise Agreements
- Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
- Collaborate with Account teams, CX, Partners to improve customer adoption, address product concerns, and drive incremental growth
- Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Who You Are
- Customer obsessed
- Proactively understands customer needs and aligns resources to those needs as applicable.
- Work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
- Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).
- clear understanding of high-level business landscape including key strategic priorities, processes, and driven marketplace
- Interest in and validated execution ability with relevant customer onboarding deliverables.
- Skilled at project management and leading customer expectations.
- Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
- Passionate about working with Cisco Networking Products and Solutions

Required Experience
- High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
- Customer engagement/advocacy experience
- Smart Account/Licensing and Enterprise Agreement Experience
- 5+ years Customer Success and/or Project Management
- Detailed understanding of Project Management
- Communication Skills
- Presentation and Collaboration skills
- Stakeholder management
- Can work independently without supervision, confident customer facing, can do demeanor
- Great Teammate and flexible
- Knowledge of Cisco
- Consultative and Strategic mentality
- Skilled in converting goals into actionable plans to meet objectives
- Power Point, Excel knowledge
- Reporting skills
- Technical knowledge preferred
- BA/BS degree in related field preferred

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard