Technical Account Manager

**Job Title: Technical Account Manager / Solutions Engineer - Software Solutions**
**Job Summary**:
**Responsibilities**:

- **Client Engagement and Relationship Management**:

- Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships.
- Collaborate closely with clients to understand their business objectives, technical requirements, and challenges.
- **Solution Design and Consultation**:

- Work closely with clients to design and customize software solutions that address their specific needs and objectives.
- Provide expert technical guidance and recommendations on product implementation, configuration, and optimization.
- **Technical Support and Issue Resolution**:

- Proactively identify and troubleshoot technical issues or challenges faced by clients, working closely with internal teams to ensure timely resolution.
- Serve as a liaison between clients and internal engineering, product management, and support teams, advocating for client needs and priorities.
- **Product Demonstrations and Training**:

- Conduct product demonstrations, training sessions, and workshops for clients to showcase features, functionalities, and best practices.
- Empower clients to maximize the value of our software solutions through ongoing education and support.
- **Solution Implementation and Deployment**:

- Lead the implementation and deployment of software solutions for new clients, ensuring a smooth and seamless transition.
- Provide hands-on technical expertise and support during the onboarding process, working closely with clients to address any technical challenges or requirements.
- **Project Management and Account Planning**:

- Develop and maintain strategic account plans for assigned clients, outlining goals, milestones, and success metrics.
- Collaborate with cross-functional teams to drive project execution, manage timelines, and deliver results that exceed client expectations.

**Qualifications**:

- Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
- Proven experience in software engineering, solutions engineering, or technical account management, preferably in a customer-facing role.
- Strong technical aptitude and expertise in software development methodologies, programming languages, and software architectures.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with clients at all levels of the organization.
- Demonstrated ability to analyze complex technical requirements, develop innovative solutions, and present technical concepts in a clear and compelling manner.
- Project management skills, with the ability to manage multiple projects and priorities simultaneously while meeting deadlines and exceeding client expectations.
- Customer-focused mindset with a passion for delivering exceptional service and driving customer success.
- Experience with CRM systems, support ticketing platforms, and other relevant tools and technologies used in customer relationship management and support.

**Location**:
This position is [remote/on-site] and may require occasional travel to client sites as needed.

Ability to Commute:

- Columbia, Valle del Cauca (required)