Sr Rep Cust Serv Ops

hace 2 semanas

Bogotá, Colombia Johnson & Johnson A tiempo completo

**Job Function**:
Customer Management
**Job Sub Function**:
Customer Service Operations
**Job Category**:
Business Enablement/Support
**All Job Posting Locations**:
Bogotá Distrito Capital, Colombia

**Overall purpose of job**:
The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor, and escalates issues as needed.

Essential duties and responsibilities:
Responsible for order management activities including:

- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

- Invoicing customer sales orders
- Facilitating invoice corrections
- Reviewing customer billing plans
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
- Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution

Special requirements:

- University/Bachelor’s Degree or Equivalent
- Language: Bilingual (Spanish, Portuguese, and English) Optional

Other features of the job:

- Generally, requires mínimal - 2 years related experience

Job location:
Bogotá, Colombia.

**Job Requirements**

Essential knowledge and Preferred skills:

- Technical skills: MS Office, SAP (desirable), Salesforce (desirable).,
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications

Core competencies for this role:

- Develop deep insights into the needs of our patients, customers, markets and communities. Use insights to uncover important unmet needs.
- Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance.
- Engage in transparent and constructive conversations contributing to high-performance teams.
- Act with speed, flexibility and accountability to achieve goals

  • Sr Rep Cust Serv Ops

    hace 4 días

    Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Function** - Customer Management **Sub function** - Customer Service Operations **Category** - Senior Representative, Customer Service Operations (S3) **Location** - Bogotá Distrito Capital / Colombia **Date posted** - Jun 24 2025 **Requisition number** - R-019420 **Work pattern** - Hybrid Work Description **Job Function**: Customer Management **...

  • Analyst Cust Serv Ops

    hace 2 días

    Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Job Function**: Customer Management **Job Sub Function**: Customer Service Operations **Job Category**: Professional **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia Como **Analista de Customer Service Operations**, serás responsable de garantizar la atención precisa y oportuna de pedidos para cirugía y talleres, asegurando la calidad...

  • Sysadmin Sr

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Mindtech A tiempo completo

    Sobre MindtechMindtech es tu puerta de entrada a proyectos tecnológicos emocionantes y con impacto. Nos especializamos en staff augmentation y outsourcing de software de punta a punta, conectando el talento de América Latina con oportunidades a nivel global. Nuestro enfoque ágil garantiza a nuestros clientes un servicio excepcional y soluciones...

  • GBS Procurement Ops – Procurement Intake – Jr Analyst

    hace 7 días

    Bogotá, Colombia ScotiaGBS Colombia del grupo Scotiabank A tiempo completo

    GBS Procurement Ops – Procurement Intake – Jr Analyst Direct message the job poster from ScotiaGBS Colombia del grupo Scotiabank At ScotiaGBS, we want you to be part of a team that is always in personal and professional growth. For this reason, we are looking for our new GBS Procurement Ops – Procurement Intake – Jr Analyst . What will you do?...

  • Sr Specialist Gbs Account

    hace 2 días

    Bogotá, Colombia Adidas A tiempo completo

    PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: - adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. - Claims is a key element within...

  • Biz Ops Sr Consultant L1

    hace 4 días

    Bogotá, Colombia Nextant LLC A tiempo completo

    **Biz Ops Senior Consultant (Business Operations)** The Senior Operations Consultant leads the strategic design and implementation of operational process improvements, driving significant gains in efficiency, productivity, and alignment with business objectives. This role provides expert guidance to project teams, mentors junior consultants, and manages...

  • Sr. Manager, Latam Collections

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Sr. Marketing Operations Specialist

    hace 19 horas

    Bogotá, Colombia Coupa A tiempo completo

    Bogota, Colombia Marketing - Marketing / Mid Level / Onsite Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you...

  • Project Management Sr Analyst

    hace 4 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job Description:Join NielsenIQ (NIQ), the global leader in the consumer intelligence industry, as a Sr Analyst Project Management, and play a pivotal role in executing high-impact global marketing programs.Role Overview:Join NielsenIQ (NIQ), the global leader in consumer intelligence, and help shape the future of marketing.We're seeking a highly organized,...

  • Sr Sales Representative

    hace 1 semana

    Bogotá, Colombia Lenovo A tiempo completo

    **General Information**: - Req # - WD00077944 - Career area: - Sales - Country/Region: - Colombia - State: - Cundinamarca - City: - BOGOTA DC - Date: - Thursday, January 30, 2025 - Working time: - Full-time **Additional Locations**: - Colombia - Antioquia - Medellín **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We...