Database Support Analyst

hace 1 semana


Bogota, Colombia IQVIA A tiempo completo

**Job Overview**
Entry-level professional individual contributor who works under close supervision.
Problems faced are routine.

**Essential Functions**
- Work with customers and project management teams to identify key project milestones and implementation timelines
- Work with customers and project management teams to gather requirements and translate them into technical specifications
- Build, document and maintain new and existing customer-centric business critical solutions
- Develop and implement solution validation plans
- Ensure quality control during implementation and execution of the validation plans
- Build training materials for the implemented solutions
- Train customers on the implemented solutions
- Participate in QA, UAT & production launch support related to various customer engagements
- Contribute towards building implementation and integrations best practices and the knowledge base
- Collaborate with the DrugDev product development team to help improve and expand core platform functionality
- Provide Tier 2/3 technical support for custom integrations
- Working knowledge of support processes and working in production environment

**Qualifications**
- Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 2 years of relevant experience working with SQL server or Oracle
- Experience working with ETLs and Automation
- Intermediate English level
- Experience working with external customers to gather technical requirements

Pref
- Working knowledge of software development processes and methodologies Req
- Knowledge of the clinical trial / pharmaceutical domain Pref
- Powerful work ethic with a focus on customer satisfaction Intermediate
- Strong customer facing and presentation skills Intermediate
- Process documentation skills Intermediate
- Validation documentation and execution skills

Intermediate
- Technical troubleshooting and documentation skills Intermediate



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