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Remote Service Coordinator Role
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**Why Monte Cristo Ironworks?**
Monte Cristo Ironworks is a family-owned company that’s been crafting high-quality steel doors in Oklahoma for over 18 years. We believe in delivering unique craftsmanship and exceptional customer service. If you’re looking for a role where your work matters and you can grow with a company that values you, this is the place for you. We don’t micromanage. We trust you to get things done and provide real opportunities for growth and development.
**Role Responsibilities**
As our Service Coordinator, you’ll be responsible for:
- **Managing scheduling** to keep our service teams on time and organized.
- **Communicating with customers** to confirm appointments, provide updates, and address any questions or concerns.
- **Resolving scheduling conflicts** and ensuring the service team operates efficiently.
- **Maintaining organized records** of service calls, invoices, and payments.
- **Ensuring customer satisfaction** by providing timely updates and addressing any issues promptly.
- **Collaborating with leadership** to reduce stress and streamline day-to-day operations.
- **Proactively identifying issues** and solving them before they escalate.
- **Delivering a seamless service experience** for both customers and the internal team.
**Who We’re Looking For**
You’re a perfect fit for this role if you:
- **Keep things organized** like a pro, even when there’s a lot going on.
- **Communicate confidently and professionally in English**, handling customer and team interactions with ease.
- **Build strong relationships** and have the empathy to understand both client and team needs.
- **Take initiative** and solve problems before they even come up. You don’t wait for directions—you make things happen.
- **Have a goal-driven mindset**, always thinking about how to move things forward and improve our service.
**Compensation**
- **Competitive Pay**: USD $1,400-USD $1,800 per month, full-time.
- **Room to Grow**: As we expand, so do your opportunities.
- **Trust and Autonomy**: We respect your ability to manage your responsibilities without micromanagement.
- **A Great Team**: We value innovation, problem-solving, and we genuinely enjoy doing great work together.
