Vip Account Manager

hace 6 días

Bogota, Colombia Kaizen Gaming A tiempo completo

**We are Kaizen Gaming**

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

**The Role**

We are currently looking for a VIP Account Manager that will be responsible for developing and managing our high-value VIP Sportsbook players in Latin America, aiming at building relationships that will drive loyalty across the company taking them to the next level.

**Responsibilities**
- Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;
- Responsible for VIP base growth focusing on new players retention and reactivation;
- Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players;
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
- Responsible to ensure the smooth running and success of the events process;
- Set up bonuses for VIP players according to company's guidelines;
- Liaise with other teams and departments to find solutions;
**Requirements**:
Must have:

- Good understanding of online Sportsbook;
- Excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools;
- Understanding of CRM campaign planning;
- Good analytical & reporting skills;
- Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
- Excellent command of English and Spanish;
Nice to have:

- Bachelor's/Master's studies will be considered as an advantage

**Kaizen Gaming Perks**

Competitive salary package and bonus scheme.
- Clear career paths & a developmental 360° feedback framework.

**Recruitment Privacy Notice**

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

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