IT Support

UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and in offices worldwide.

**Primary Responsibilities**:

- Provide remote technical support to employee’s computers at UnitedHealth Group and Optum.
- Diagnosis of issue severity and proper troubleshooting of incident.
- Incident resolution using knowledge management tool and documented processes and procedures.
- Executing tasks necessary for computer replacement and data recovery.
- Participate in process improvement projects.
- Experience in providing superior service-oriented desktop support.
- Enjoys challenging troubleshooting situations and pays attention to details.
- Must be a self-starter and able to work independently while being part of a decentralized team.
- IT Asset management (Asset Lifecycle Stages - End to End process flow) both software and hardware.
- Vendor management.
- Inventory management.
- Facilitate documents fillings, releasing and receiving of documents such as Delivery Receipt, Exit Clearance, Asset Movement form, Gate pass etc.
- Facilitate RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle.
- Facilitate receiving new deliveries and disposal activity.
- Facilitate any RCO and Voice provisioning requests such as offline machine replenishment, cisco phone.
- Deployment. Gather information and give the task to AFS (Asset Field Services) to execute.
- Conduct Weekly and Quarterly Stock Reconciliation Audit.
- Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation.
- Plan and schedule the asset movement request received from manager and give it to AFS to execute the machine set up, seat arrangement etc.

**Requirements**:

- Technical, Technological, Bachelor's degree (**_Students may apply_**).
- 3-4 years of experience in IT Support related roles (LVL 1 or LVL 2).
- English proficiency: B2 level onwards.

**Qualifications**:

- 2+ years of experience in desktop support, with focus on remote support tools.
- 1+ years of experience in use of systems management tools such as Altiris, SCCM/MECM.
- Solid troubleshooting skills, able to find the root cause of issues and rectify it.
- Superior customer service skills, able to interact with a wide range of customers.
- Ability to work on multiple issues or projects concurrently.

**Assets**:

- Information Technology Certificates.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.