Technical Support Associate

Requisition ID: 212564

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

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Purpose_**

Contributes to the overall success of the GTEP INFRAOPS in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

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Accountabilities _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Responsible for day-to-day operations of Windows Application Support and Software Upgrades.
- Work with Operating System Support Teams, Business Owners, and Application Development Teams to provide the best support to our client.
- Work with Windows Server Build and Server Decommission process.
- Coordinates the planned change activities and Change Management Process and implement them within the bank standard.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

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Reporting Relationships (Job Titles only)_**:
**Primary Manager**:
**_ (include secondary Manager if applicable)_**

**Primary: Team Lead**:
**Direct Reports**:
Team lead

**Shared Reports (solid/dotted if applicable)**:
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**_Dimensions_**:

- You will be part of 13 members globally including Canada, Colombia, and India.
- Provide Windows Application support for several countries globally including Canada, the U.S.,, Singapore, London, Malaysia, Ireland etc.
- Expected to provide support on weekend and after-hours escalation on-calls.
- GTEP - (Infrastructure Operations) provides technology solutions and platforms supporting Global Banking & Markets (GBM), Global Risk Management (GRM), as well as Canadian & International Banking.

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Education / Experience / Other Information (include only those that are specific to the role)_**:

- _Post-secondary education in an Information Technology stream or Equivalent _
- _You have 1.5+ years of technical working experience with supporting 24x7 IT systems in multi-platform, multi-site, mission critical environments._
- _You are a strong communicator (verbal/written)._
- _You have 1.5+ years of technical working knowledge of Trading Application Support _
- _You have 1.5+ years of Hands-on experience with Windows Operating System Server Support and Application Support._
- _Depth knowledge and experience with any ticketing system._
- _You possess solid organizational and time management skills._
- _You are adept at working independently on projects and duties without constant supervision._
- _Working experience with virtual servers (VMWARE/ Clouds)._
- _Working experience with scripting and automation tools would be an asset (Powershell and Batch scripting)._

Li-Hybrid

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.