Senior Manager HRbp

**ID de la solicitud**: 217107

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**Purpose**

Contributes to the overall success of Business Human Resources activities for the Contact Centre unit ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. The Senior Manager, Human Resources is responsible for supporting the Director, Human Resources and Contact Centre business line on strategic talent needs and delivery of HR strategic plans and initiatives. The Senior Manager provides HR advice and counsel to VPs in the areas of talent and HR strategy to help meet their business needs by leveraging Communities of Expertise (CoEs) for overall strategies and guidelines and HR Services for reporting and support. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Participates and represents HR in strategic business plan development and on-going business meetings / decisions with business line leaders. Identifies the right HR strategy and solutions to meet business objectives, provide strategic direction for the business.
- Owns the talent strategy for the business and provides strategic insights and solutions to leaders on talent priorities and needs. Delivers input and feedback on program / policy design to the Director and COEs and provide recommendations on program execution.
- Facilitates HR regulatory compliance needs (e.g. reporting) with HR Services. Collaborates with HR Services to deploy services that are required to be executed in the areas of development & training, recruitment & onboarding, performance and compensation reviews. Provides support for escalated cases from HR Services.
- Proactively utilize a wide range of HR data to identify themes/trends and recommend effective HR strategies to meet the business needs.
- Advocates and champions the HR operating model within the business. Proactively contributes to the transformation of the HR operating model, with the aim of creating a globally integrated function that is scalable, flexible, and efficient.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

**_Reporting Relationships _**:
**Primary Manager**:
**_ (include secondary Manager if applicable)_**
- Director HR

**Direct Reports**:

- N/A

**Dimensions**
- Population may include multi-lingual employees in diverse, specialized roles and different job levels.
- Multiple, complex and high visibility projects.
- Strong collaboration across bank areas and countries.
- Willing and able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change

**Education / Experience / Other Information**
- Fluency in Spanish and English is required.
- Minimum of 5 years of relevant HR experience.
- HRBP experience with customers in the Vice President roles.
- Experience managing projects in HR.
- Undergraduate degree, preferably with focus on business/human resources or work related experience.
- CHRP, CHRL or other HR designation, or in progress is an asset.
- Strong communications skills (verbal and written) and interpersonal skills. Ability to deal effectively with all levels of the organization. Able to collaborate with HR stakeholders and business partners and coach managers. Actively listens and seeks to understand needs with genuine curiosity.
- Strong ability to strategically influence and persuade senior leaders.
- Identifies solutions through effective questioning.
- Strong problem solving, conflict management, negotiation skills.
- Strong ability to effectively perform in a complex, high change environment while being a positive steward for the global HR team.
- Results oriented and able to effectively execute in a fast paced environment.
- Strong strategic capabilities to assess issues and their potential impact on the Bank’s image and reputati