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IT Technician

hace 2 semanas

Bogota, Colombia Zimmer Biomet A tiempo completo

-Requisition Number
AMER28667
Employment Type
Full-time
Location
Bogota

**Job Summary**:

- The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.**Principal Duties and Responsibilities**:

- Provide direct customer support for Zimmer IT assets
- Execute and help define IT processes and standards
- Enforce global/local security policies
- Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
- Assist other IT staff in various IT projects, as needed

**Expected Areas of Competence**:

- Ability to work successfully within a team and build effective working relationships
- Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
- Strong understanding of end-user IT technology; basic understanding of networking technology preferred
- Effective interpersonal and communication skills (written/verbal)
- Analytical and critical thinking skills - Must be able to multitask and prioritize work effectively- Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

**Education/Experience Requirements**:

- High School diploma required; bachelor’s degree in Information Technology or related field preferred
- Technical IT certifications preferred
- 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience

**Travel Requirements**:

- Less tahn 10%