Invoice to Cash Specialist

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

**What You Can Expect**:
Cash Applications Specialist is responsible for processing payments for the department. This position will also be responsible for being able to see trends in payments, identifying patterns and contacting and escalate with collection team. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.
- **Cash Applications and Remittance Receipt**
- Receive Payment
- Perform Automatic Cash Application
- Perform Manual Review to Match Unapplied Funds
- Request Remittance Advice from Customer
- Provide Remittance Advice
- Receive Remittance Advice and Store Appropriately
- Perform Cash Research for Unapplied Funds
- Validate Total Cash Applied
- ** Cash Research and Resolution of Unapplied Funds**
- Receive Request for Cash Research
- Investigate Cash Application
- Reach out to Customer to Identify Invoice and Request Additional Information
- Receive Customer Response to Cash Research and Resolve
- Notify Requestor and Close Request for Cash Research
- ** Oversee Reconcile Bank to Cash perform by RTR Team**
- Receive Daily Cash Receipt Reconciliations
- Perform Daily Deposit Reconciliations
- Check if Differences Exist
- Resolve Differences
- Store Bank Statements and Receipts Appropriately
- ** Invoice Adjustments (Write-Offs, Rounding Adjustments or Cash Movement Between Accounts)**
- Receive Invoice Adjustment Request (Write-Off, Rounding Adjustments or Cash Movement)
- Check if the Request is for a Write-Off / Rounding Adjustment
- Check if Appropriate Approval is Included with Write-Off / Adjustment List
- Contact Appropriate Finance Manager(s) and Request Adjustment Approval and / or Additional Details
- Check if GL Account(s) & Cost Centers are Confirmed
- Complete Write-Off Against GL Account / Cost Center
- Notify Requestor & Approver that Invoice Adjustment is Complete
- Perform Refund Processing (Credit Balances)
- Work towards established goals and meet metrics
- Provide cross-team and back-up support
- Ensure adherence to Finance and Compliance policies

Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

**Expected Areas of Competence (i.e., knowledge, skills and abilities)**:

- Excellent Customer Service skills
- Excellent Communication skills (oral and written)
- Excellent interpersonal and rapport-building skills, strong team-player
- Positive attitude, proactive and flexible.
- Good organization skills and problem solving skills.
- Good analytical skills
- Ability to follow instructions and procedures and work towards set goals
- Ability to work under pressure and deal with competing priorities

Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required

**Education/Experience Requirements**
- High School Diploma or equivalent.
- 2 Years of relevant work experience or combination of work experience and advanced education.

**Language Requirements**
- Ability to read, write and speak English fluently.
- Ability to speak Spanish, Portuguese or French is a plus.

EOE/M/F/Vet/Disability