Customer Service Representative

hace 2 semanas

Cali, Colombia TaskUs A tiempo completo

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top notch.

So come on, we need your full concentration on what it's like being a Teammate. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics

As a Teammate, you will work directly with the client members to ensure resolution to all inquiries within scope. Partner with the Team Leader (TL), Operations Manager (OM), and other site resources to ensure member expectations are met according to the client processes and guidelines.

Key behaviors of a CSR include responsibility, reliability, integrity, a member obsession mindset, and satisfying customer needs.

**Key Responsibilities**
- Make outbound contacts to members and third parties as needed to resolve inquiries.
- Use best judgment and tools available to resolve complex cases while looking for best-in-class CS
- Follow coaching provided by support personnel
- Manage members’ interactions in a timely manner, to ensure proper escalation procedures are followed.
- Alert Clients about unexpected escalations due to bugs or system malfunctions.
- Reach key performance indicators established by the client
- Read, understand and validate the client's weekly updates
- Tier 1 Training certified and at least 3 months of experience handling Tier 1 interactions

**About Us**:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Pay: $1,075,573 - $3,505,628 per month

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