Customer Service Representative

Overview Customer Service Representative - The Garden at TaskUs. Join to apply for the Customer Service Representative - The Garden role at TaskUs . About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture has enabled the company to expand to approximately 45,000 employees globally with a presence in twenty-three locations across twelve countries. What We Offer At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. We encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Our People First culture is supported by departments like Total Rewards, Wellness, HR, and Diversity. Responsibilities You will receive inbound and/or place outbound calls. Always strive for Good Customer Satisfaction and Experience and ensure all calls are handled professionally based on client Quality Guidelines. Serve as the main point of contact for customers via phone, email, chat, or in-person channels. Provide timely and accurate information regarding products, services, and company policies. Handle customer inquiries, concerns, and complaints with professionalism and empathy. Troubleshoot and resolve issues by investigating problems and offering effective solutions. Document customer interactions and update systems with accurate notes and follow-up actions. Process orders, returns, refunds, and account updates as required. Escalate complex or sensitive cases to the appropriate teams when needed. Maintain strong product and process knowledge to support customer needs. Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores. Collaborate with internal departments to ensure seamless customer experience. Identify recurring issues and provide feedback to improve processes, workflows, or customer resources. Follow company guidelines, security protocols, and compliance requirements. Contribute to a positive team environment through communication, support, and continuous improvement. Qualifications Advanced English level: strong verbal and written communication and comprehension skills. Full time availability, 48 hours per week. Live in Cali, Palmira, Yumbo or Jamundí. What Awaits You Prepaid medicine 100% for you, 50% for 2 family members. Dental plan. Life insurance. Wellness programs. People 1st culture. 2 days off. Birthday leave. Competitive salary + bonuses. Growth opportunities. Door to door transportation in limited hours. Health & Safety and Compliance Know, understand and apply the Health and Safety at Work policy. Properly use and care for personal protective equipment and systems provided by the company. Comply with safety and health rules, responsibilities and regulations. Ensure good order and cleanliness of the area. Report unsafe conditions, emergencies, risks, and nonconforming products. Attend and participate in training and risk control activities. Contribute to achieving OSH objectives and communicate safety concerns. How We Protect You TaskUs will neither solicit money nor require any form of payment during the application process. Communicate only with authorized recruiters of TaskUs. DEI: TaskUs supports equal opportunities and inclusive practices. If you need reasonable accommodations in the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: . TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Req Id: R_2601_63. Posted At: Mon Jan :00:00 GMT+0000 (Coordinated Universal Time) #J-18808-Ljbffr