Project Coordinator

hace 1 semana

Bogota, Colombia Vivant Corp A tiempo completo

**Project Coordinator**
- _**MUST SUBMIT RESUME IN ENGLISH LANGUAGE.**_

**Summary: Vivant is looking for experienced individuals to manage the day-to-day operation and project coordination for our client as well as any required tasks assigned by other members that can be done remotely.**

**Responsibilities: Presales: Work directly with our sales, support, and accounting team to coordinate and gather information about potential clients and existing clients by calling previous carriers and finding out if the client is under contract or obligations, documenting all notes under projects/leads/client info within our business management platform, Utiliko.**
- Installation: Serve as the liaison among internal teams (Sales, installation, support, accounting) and client to ensure that project is moving along successfully. This requires attending sales meetings to get Knowledge Transfer, relaying that information for parts to be ordered and installation team, support team to ensure proper numbers are ported, correct services are getting installed, keeping the client abreast of all upcoming installation dates and finally ensuring the previous services are disconnected from the old accounts of client and our accounting team starts billing of our new service. Lastly, ensuring previous services of clients are cancelled and everything is fully documented.
- Once projects are installed, ensuring we set up the client for billing in Utiliko, ensuring if there are any past due invoices, we contact the client and collect payments, answering calls and responding to client issues, creating support tickets for them and routing those tickets to support staff.
- Documentation of all responsibilities, creating training videos, taking charge of creating new workflows to make the company and process more efficient for both the Client and our company.

**Requirements: Professional, well mannered, extremely well organized, self-motivated, hard (smart) working, reliable communication method (phone, internet), out-of-the-box thinking, problem solver.**

**What we do: We provide businesses of all size, a complete & turnkey primary internet, backup internet (SmartCONNECT) and phone service. This includes both the hardware (phones) as well as the service (phone numbers and minutes).**

**Why us? We have eliminated the expensive upfront cost associated with a phone system, we provide free installation, support & maintenance, and all of our features are included for all of our customers. Any size business can now have all the features of an expensive phone system that only large companies could afford just a few years ago.**

**Future: We are a fast growing company and this creates a perfect opportunity for those looking to build a long term career. Your responsibilities will become the base line for your growth. If you are able to go above and beyond, show through actions that you care, you make life easier for the rest of our staff and make our clients more effective, then this will accelerate your path of growth within Vivant.**

Pay: $3,000,000 - $5,500,000 per month

Ability to commute/relocate:

- Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Rate your English speaking skills from 1-10. 10 being the best
- Rate your English writing skills from 1-10. 10 being the best
- 100% Office work and no Work From Home. Are you ok with that?

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (required)

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