Customer Project Manager

**The team you'll be part of**

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**Position description**

The Customer Project Manager is accountable for an external customer program or projects for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, operational services delivery performance, end-to-end project planning and risk and opportunity management.

As part of our team, you will:

- Experience in implementation of telecommunications projects
- Manage customer program or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Plan customer project and keep plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality.
- Assure consistency among project financial, product and service forecast activities.
- Participate in pre-sales and sales process activities.
- Determine delivery approach alternatives and manage the selection of the final recommended approach to delivery.
- Ensures hand over from Sales to delivery team and from Delivery to Care
- Ensure project contract management process is initiated and executed.
- Manage the customer relationship during delivery and serve as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepare a clear and effective communication plan and ensure proactive communication of all relevant information to the customer and to all stakeholders.
- Monitor and control that the project is delivered within the approved budget, profitability forecast and planned scope.
- Ensure that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitor, control and report KPIs defined in customer contract.
- Ensure data in all project-related tools and repositories is kept up-to-date and with high quality.
- Conducts thorough risk management for all project risks and opportunities.
- Leads the project team
- Completes the project closure and / or handover as required

**Skills and experience needed**
- Project Manager experience
- PMP certification
- Core and PaCo Network knowledge
- Technical Management process skills
- Business understanding and development
- Customer Focus
- Leadership & Management
- Fluency in English and Spanish

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.