Reporting Analyst Supervisor

hace 2 semanas

Bogotá, Colombia IntouchCX A tiempo completo

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? Intouch CX is looking for you
As one of the world’s leading outsourcing companies, Intouch CX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re searching for a Reporting Analyst Supervisor to lead our Reporting and RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Reporting Analyst Supervisor, You Will
- Communicate data in a clear, concise manner to the Reporting, RTA Team and Operations
- Evaluate large amounts of data
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Motivate the RTA team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address ad hoc issues

As Reporting Analyst Supervisor, You Have
- High school diploma or equivalent (required)
- Some post-secondary or completion of post-secondary schooling (preferred)
- 1-2 years experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Word and MS Excel
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Adaptability to learn a variety of software programs
- Strong analytical and problem solving skills

  • Salesforce Reporting Analyst

    hace 7 días

    Bogotá, Colombia StratifyIQ A tiempo completo

    We are seeking a **Salesforce Reporting Analyst** to join our team. This role is ideal for someone who has strong Salesforce administration and reporting experience, excellent communication skills, and the ability to collaborate closely with senior leadership across regions. **Key Responsibilities** - Manage and optimize Salesforce reporting, dashboards,...

  • Global Reporting Assoc Analyst

    hace 7 días

    Bogotá, Colombia Zimmer Biomet A tiempo completo

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Regulatory Reporting Sr Analyst

    hace 2 semanas

    Bogotá, Colombia Citi A tiempo completo

    The position is a strategic member of the International Regulatory Reporting team (Latam Cluster). Responsible to support countries in the elaboration, validation, and submission of local regulatory reports with accuracy and in a timely manner to the Local Finance team for the final review and submission to regulators The position will report to the...

  • Real Estate Fund Finance Analyst

    hace 2 días

    Bogotá, Colombia Acento Real Estate Partners LLC. A tiempo completo

    A leading real estate investment firm in Bogotá is seeking a Fund Financial Analyst to support fund accounting, reporting, and operations. This critical role involves working with internal and external partners to ensure accurate financial reporting and compliance. Requirements include a bachelor’s degree in a related field, a minimum of 3 years of...

  • Reporting Analyst Inglés

    hace 2 semanas

    Bogotá, D.C, Brazil, Colombia Teleperformance Colombia A tiempo completo

    En Tp nos encontramos en búsqueda de nuestro próximo Reporting Analyst quien se va a encargar de configurar rápidamente datos en soluciones de informes y análisis, cumplir con los plazos en un entorno acelerado y analizar información para proporcionar ideas y recomendaciones sobre tendencias, cuartiles y otros grupos de datos.Responsabilidades:-...

  • Accounting Supervisor

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    **ID de la solicitud**: 225087 Estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en ScotiaGBS **Purpose** Leads and oversees Subsidiary Accounting in Canada from Finance Services Unit ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing...

  • Workforce and reporting analyst

    hace 2 semanas

    Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Be part of our teamIf you are amazing and you're skilled managing workforce and reporting , this job opportunity is for you.About the job:- Work on-site (Calle 67 con 7ma, Caracol Radio Building)- Shift Monday to saturday 8 am – 5 pm - Base Salary: $3' commissions ($ - Indefinite term contract directly with the companyRequirements:- B2+ English level- At...

  • HR Administration, Payroll and Reporting, Senior Manager

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: 215116 Thanks for your interest in GSGlobales, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **_ General Purpose_** Manage the following responsibilities: Payroll, Hiring & Onboarding, Active & Inactive Employee records, CAS Operations and all HR metrics,...

  • Ml and Ai Reporting

    hace 7 días

    Bogotá, Colombia Zimmer Biomet A tiempo completo

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Accounting Senior Analyst

    hace 1 semana

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: 242989 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **Purpose** Contributes to the overall success of the Wealth operation in Finance Services Unit, ensuring specific individual goals, plans, and initiatives are...