Service Coordinator

**Empresa internacional ubicada en Melbourne, Australia**, se encuentra en la búsqueda de un(a) **Service Coordinator** para trabajar **de manera remota**.

**Location**: Offshore (Melbourne, VIC)
**Hours**: 7:00 AM - 4:00 PM - Monday to Friday - Melbourne time
**Salary**:$5,000.000-$6,500.000 COP

**About Realcorp**

Realcorp Commercial Cleaning is one of Melbourne’s fastest-growing commercial cleaning companies, delivering high-quality service across offices, apartment buildings, and public facilities. We take pride in being a high-performing team that values growth, collaboration, and continuous improvement. If you love juggling priorities, optimising systems, and working in a vibrant team environment — we’d love to meet you.

**Role Overview**

As a Service Coordinator, you’ll play a key role in managing the scheduling, compliance, and operational administration of our cleaning services across 70+ sites. This diverse, hands-on role supports the delivery of seamless service to our clients and a positive experience for our staff. You will liaise with clients, cleaners, and internal managers to ensure operations run smoothly, while continuously improving processes and systems.

**Key Responsibilities**

**Scheduling & Rostering**
- Manage and optimise rosters for a team of over 100 cleaners across multiple sites
- Coordinate shift changes, sick leave replacements, and specialist job assignments
- Allocate shifts in Swept and ensure system accuracy
- Assist with recruitment, trial shifts, and onboarding of new cleaners

**Customer Service & Communication**
- Communicate work bookings or changes with clients
- Provide accurate information about services, pricing, and scheduling
- Respond to concerns promptly and empathetically, ensuring high customer satisfaction
- Communicate staff changes to relevant stakeholders
- Update customer accounts and assist with job bookings and changes

**Operational & Administrative Support**
- Maintain job records including scope of works, key registers, and site notes
- Monitor cleaner attendance, follow up late or missed shifts via Swept
- Administer and collate Cleaner and Client Satisfaction Surveys
- Assist with ordering supplies and raising purchase orders in Xero
- Support preparation of weekly operations reports and dashboards
- Implement and document improvements to systems and procedures

**Tools You’ll Use**
- **Swept** - Shift management and compliance tracking
- **Trello** - Task and project management
- **Xero** - Purchase order and supplier coordination
- **Outlook & Excel** - Communication and reporting
- **HubSpot** - Client management and customer service
- **ChatGPT / AI tools** - Process streamlining and idea generation

**What We’re Looking For**

**Skills & Attributes**
- Proactive and organised, with exceptional attention to detail
- Strong communication skills - clear, tactful, and confident
- A “fix it” mentality with a knack for streamlining processes
- Positive attitude and ability to juggle competing priorities
- Comfortable giving and receiving feedback
- Tech-savvy and eager to learn new tools

**Experience (Preferred, but not essential)**
- Rostering or scheduling experience
- Customer service or client-facing roles
- Use of task management tools (e.g., Trello)
- Recruitment or workforce coordination
- Reporting and administrative support in a fast-paced environment

**Why Join Us**
- You'll be part of a close-knit, supportive team that celebrates success
- Work with purpose, knowing your work has a direct impact on our team and clients
- Enjoy cultural experiences, team events, and meaningful work relationships
- Opportunity to learn, grow, and advance your career within a fast-growing business