Technical Service Manager: SAP Enterprise Cloud

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Please add you CV in English. Only CVs in English will be assessed.**

**PROGRAM DESCRIPTION**

SAP Enterprise Cloud Services (ECS) is part of the Customer Services and Delivery board area. Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services. To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

**EXPECTATIONS AND TASKS**

We are looking for an accomplished SAP Technology Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
- Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
- Understand the customer business, goals, and challenges to suggest solutions & services
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
- Solid know-how on SAP Technologies and Products (SAP Basis, HANA, S/4), certification is highly beneficial
- Work experience with at least one hyperscaler (AWS, Azure, GCP), certification is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams

**LANGUAGE SKILLS**
- English (advanced/fluent written & spoken)

**WORK EXPERIENCE**
- Minimum 6 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
- Among that, minimum 3 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
- Hands on experience with working knowledge of Unix/Linux flavors
- Hands on experience with working knowledge of SAP HANA and Sybase databases

**LOCATION**

Bogota, Colombia

**Work model**:hybrid - 3x a week onsite

SAPECSCareers

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), s