Jr Operations Analyst

hace 2 semanas

Bogota, Colombia Assurant A tiempo completo

Job Purpouse

Process claims requested by customers in accordance with the policies, processes and procedures of Assurant.

1. Make sure service center keeps record in a timely and appropriate manner all information about the claim service follow up
2. Keep trace of the equipment in transit.
3. Follow up on quotations receipt and valuate parts and labor requested by the Service Center based on the TWG Authorization Policy
4. Keep customers informed about their claims status.
5. Ensure that claims/invoice are processed in accordance with company policies, processes and procedures.
6. Perform remote audits to Service Centers.
7. Keep track, report and provide feedback on Service Center performance
8. Keep file records updated in WLS.
9. Document and provide resolution to complains raised by the Customer or dealers on a timely manner
10. Document and inform customer when the claim is rejected, or the warranty is voided
11. Analyze and diagnose the mobile phones that enter the center of attention
12. Provide technical support for the approval or rejected of mobile claims
13. Process administratively of mobile devices for disposition

**Helping People Thrive in a Connected World**

**Our Culture Defined**
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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