Enterprise Team Leader

Company Description
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

**Job Description**:
The Enterprise Team Leader is a managerial role in regional structure with direct reporting line towards Regional Sales Manager or country manager (if applicable) in the assigned market.

The main role of the Enterprise Team Leader is to lead and motivate the sales team according to the defined strategies, and ensure team’s targets are met. Enterprise Team Leader needs to lead, develop and coach a team of employees in customer facing to their optimum performance levels. A key component of this role will be to energize the team to their full potential by providing coaching and regular feedback. The role is about sharing skills and capabilities whilst leading others and valuing everyone’s strengths and development opportunities. The Enterprise Team Leader is supposed to lead the team to achieve increased sales and delivery to client expectations in the assigned market. The main responsibility is to participate in the recruitment process, onboard new team members, provide existing Sales/CSM/PreSales team members with the training on the Customer journey, set Revenue & GP targets and keep track on the KPI performance, share information about the new internal procedures and new products/services, monitor if the team is keeping the clean data in Salesforce and shares information and strategy that was defined on the annual/quarterly/monthly planning’s. Regular reporting on performance is an important requirement of this role, as well as preparing and delivering sales reports to management. The Enterprise Team Leader needs to work closely with the Sales Expert(s) and Regional Sales Manager for their dedicated area in order to maintain existing client relationships, as well as coordinating communication with Sales Operations team and People Operations team.

**Qualifications**:

- Coach, Develop and guide the enterprise team on how to drive the most optimal customer journey and how to grow each client in the team’s portfolio,
- Grow team’s acquisition and generation of new business while growing the existing business in place.
- Monitoring team activities on daily basis, conducting weekly/monthly check-in meetings with team to implement and adjust strategies
- Monitoring traffic for important clients and advising sales on further activities
- Administrative things regarding the team, Involvement in team related projects
- Approvals for minuses, online payments, postpaids etc.
- Daily checks of data quality, sales pipeline quality and query resolutions/escalations
- Assignment of Leads/Opportunities to Sales Execs (SE’s)
- Provide Support on internal tools or processes - Constantly stay updated of market conditions and IB offers
- Support SE’s to unlock new business opportunities which may be stuck
- Regularly plans formal development plans for SE’s
- Mid-quarter review of KPIs - Support POP in recruitment, onboarding and performance evaluation of both newcomers and active employees
- Suggest market strategy and approach towards new clients

Additional Information**
Why our employees choose us (and stay)?**
- Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users
- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally - Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.