Social Media Support Agent

hace 2 semanas

Desde casa, Colombia TripleTen A tiempo completo

**_TripleTen_**_ is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US, Latin America, Southeast Asia, and Israel. Our research-based learning method is focused on ensuring that after completing our program, every student, regardless of their initial abilities, will find employment in the tech industry with 100% money-back guarantee and 87% employment rate among our 6K+ graduates._

We are looking for a proactive and customer-oriented **Social Media Support Agent** to join our team. As a Social Media Support Agent, you will be responsible for managing our presence on various social media platforms including Facebook, Instagram, YouTube, Reddit, etc. Your primary role will involve engaging with users by responding to comments, messages, and inquiries in a timely and professional manner.

**Requirements**:

- Proven 1 year of customer-facing experience, preferably with public spaces in a social media support role.
- Excellent written communication skills. English level C1.
- Familiarity with Meta Business Suite is advantageous.
- Ability to address complex comments from social media users effectively.
- Strong understanding of how to maintain a brand image and reputation.
- Ability to work with complex users, addressing their negativity politely.
- Weekly Schedule: Monday - Friday, 10am-7pm Eastern Standard Time.
- Must provide own equipment (laptop, headset, mouse, etc.) and also must provide your own high-speed internet access at your remote work location.

What you will do:

- Monitor the company's social media accounts including Facebook, Instagram, YouTube, Reddit, etc.
- Engage with users and respond promptly to comments, messages, and inquiries across all social media platforms.
- Provide accurate and helpful information to users regarding products, services, promotions, and general inquiries.
- Address customer concerns, complaints, and feedback effectively, aiming for swift resolution and customer satisfaction.
- Maintain a professional and consistent tone of voice across all interactions on social media platforms.
- Stay up-to-date with product knowledge, company policies, and procedures to ensure accurate information.

What we can offer you:

- Remote collaboration.
- Experience working in an ed-tech environment (learning tools and processes of online education for adults).
- A comfortable digital office. We use modern digital tools — Mattermost, Miro, Notion, Zoom — to make working together seamless.
- The diverse and tight-knit team spread out across the US, Israel, LatAm, Asia, and more We're excited to get to know you and work together.

**Disclosures**
- At this time we are unable to offer H1B sponsorship opportunities in the USA.
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
- TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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