Services Engagement Director

locations- Bogota (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR108841 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. - We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. - Services Engagement Director - The Services Engagement Director is responsible for driving Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers. For the assigned portfolio of accounts, the Services Engagement Director should work on maintaining key relationships, identifying new business opportunities, creating Professional Services business development strategy, and negotiating and closing services deals. This position will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog. - Key Responsibilities - The Services Engagement Director will define strategies, account plans and work directly with customers to understand customer needs, challenges, and expected business outcomes and provide them with Professional Services solutions. The Services Engagement Directors will work with internal teams along the Sales Process to ensure the customer is provided with the best solutions to meet their needs. - Responsibilities / Job Duties - In this role, the primary responsibilities will include (but are not limited to): - Create and drive bookings and revenue within a specified region or list of named accounts by developing strategic business plans - Understand and follow the guidelines of the PS Strategy and ensure alignment with the regional objectives. - Manage relationships with sales executives and sales leaders in the region to co-create strategies to sell more services, understanding the needs and particularities of the region. - Meet and exceed all quarterly and annual financial targets - Through the entire sales cycle the SED should work on: Understand key business challenges and required outcomes for customers Effectively articulate the value proposition of the Genesys solution and recommend Professional Services to customers to achieve customer’s business outcomes. Understand the entire customer journey and the different project stages including challenges and customer expectations. Position Professional Services entire portfolio to cover customer needs Work on effort estimation and cost/price definition Prepare customer detailed proposal and SOW Position and explain value proposition, project deliverables and other details. Resolve concerns, negotiate and close the deal.- - Align with other functions through the sales cycle - from contacting the customer through the retain and grow phases. - Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals - Ensure 100% customer satisfaction and retention - Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors - Ensures they are constantly up to date on the Genesys product and Professional Services offerings - Required Qualifications - 5+ years of sales experience in a similar role - Cloud or Saas based experience, particularly selling services for Cloud Platforms, including migrations from premises and AI related services. - Ability to support sales cycle, with a track record of successful booking and revenue attainment - Proven experience understanding customer needs and being able to articulate solutions - BS or BA degree or equivalent work-related work experience - Knowledge or experience of project delivery methodologies and environments is highly desired, particularly Agile Methodology. - Proven experience communicating, negotiating, and closing with executives and stakeholders. Experience selling at all levels, including the "C" level - Fluent English - Genesys solutions knowledge will be a plus - Additional Abilities - Strong ability to build and grow internal and external relationships - Excellent interpersonal, presentation skills - written, verbal and digital - Ability to travel up to 30-50% - Ability to work independently & as part of a team in a fast pace, rapid ch